In Room Dining Supervisor

Fairmont Hotels & Resorts; Austin (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid time off

Medical, Dental and Vision Insurance

401K

Complimentary shift meal

Employee benefit card offeringdiscount

Learning programs and Educational Aid

Career development opportunities

CSR activities

Job summary

Fairmont Austin invites an experienced In Room Dining Manager to lead a high-paced team at Austin's luxury hotel. You will supervise all In Room Dining colleagues, ensure guest satisfaction, manage stock, and enforce service standards to deliver exceptional guest experiences.

Join a team that values collaboration, training, and career growth within a globally renowned property. The role offers comprehensive benefits and opportunities to advance within Accor’s network.

Qualifications

• Excellent communication and organizational skills.
• Knowledge of Food & Beverage operations and room service.
• PC and MS Windows proficiency.
• Experience with Point of Sale (Micros) systems preferred.
• Strong teamwork and ability to work under pressure.

Responsibilities

• Supervise all In Room Dining colleagues.
• Ensure guest satisfaction by adhering to service standards.
• Maintain stock controls and pars levels for beverage/food items.
• Enforce security controls and safety for staff and guests.
• Oversee events and amenities presentation per hotel standards.

Skills

Excellent communication

PC skills

POS systems

Microsoft Windows

Teamwork

Guest service

Tools

Micros POS

Microsoft Windows

Job description

Your team and working environment

Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.

Company Description

Your team and working environment

Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo!

#BELIMITLESS

Job Description

Reporting to the In Room Dining Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offers professional, engaging and friendly service
• Maintain a professional presentation at all times
• Ensure guest satisfaction by adhering to service standards as specified for In Room Dining.
• Assist employees as needed to ensure the best possible service.
• Ensure all special events and amenities are properly presented in accordance with guest and hotel specifications and standards.
• Maintain established controls for stock with pars and orders.
• Enforce Security controls (keys, lockdown, etc.) to include control of beverage stock.
• Assign side work and record attendance.
• Inspect staff as to uniforms, cleanliness, identification, etc.
• Ensure a safe working environment for employees.
• Supervise all In Room Dining colleagues

Responsibilities

• Consistently offers professional, engaging and friendly service
• Maintain a professional presentation at all times
• Ensure guest satisfaction by adhering to service standards as specified for In Room Dining.
• Assist employees as needed to ensure the best possible service.
• Ensure all special events and amenities are properly presented in accordance with guest and hotel specifications and standards.
• Maintain established controls for stock with pars and orders.
• Enforce Security controls (keys, lockdown, etc.) to include control of beverage stock.
• Assign side work and record attendance.
• Inspect staff as to uniforms, cleanliness, identification, etc.
• Ensure a safe working environment for employees.
• Supervise all In Room Dining colleagues

What is in it for you:

• Paid time off
• Medical, Dental and Vision Insurance, 401K
• Complimentary shift meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and Educational Assistance for further development
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Excellent communication skills.
• Understand and comply with all company and departmental rules and regulations, policies and procedures.
• Ability to assist manager and order takers in all areas of departmental responsibility.
• Must have minimum of 2 years’ experience in Room Service.
• Must have knowledge and understanding of Food & Beverage, incl. Wines and Liquors.
• Must have strong PC skills in meeting administrative requirements.
• Previous point of sale system experience required - Micros is an asset
• Computer literate in Microsoft Window applications required
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Other duties as assigned

Physical Demands

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 20 lbs
• Frequent kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps

Additional Information

Your team and working environment

A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V