In-Room Dining Specialist for Guest Experience

The Tess Marriott Autograph Collection; Atlanta (GA); On-site; USD 21,000 - 28,000; Full time

Job summary

The Tess Marriott Autograph Collection is seeking an In Room Dining Server/Order Taker. You will receive and fulfill guest orders, prepare and deliver items to guestrooms, and ensure courteous, attentive service consistent with the brand standards.

Responsibilities include stock preparation, coordinating with kitchen and room service shifts, upselling menu items, and upholding high grooming and uniform standards.

Qualifications

• Must adhere to the company's Service culture - 4 Keys to creating guests for life.
• Maintain high standards of personal appearance and grooming, including uniform and nametag.
• Prepare station in anticipation of the day's business and stock areas with necessary items.
• Check VIP list and communicate orders to kitchen and next room service shift.
• Set trays and tables according to standards and deliver orders accordingly.
• Retrieve trays promptly and keep delivery cart clean and presentable.
• Prepare and deliver amenities and replenish as needed.
• Call guests before delivery of order and communicate guest needs to proper department.
• Follow opening/closing duties per side work checklist and conduct quality checks after each order.
• Keep thorough knowledge of menus and upsell items to guests.
• Assist order taker in answering telephone and maintain standards.
• Abide by all resort policies and safety rules.

Responsibilities

• Receive orders, prepare orders, and deliver items to guestrooms.
• Stock stations and ensure supplies are clean and organized.
• Coordinate with kitchen and other shifts to ensure timely delivery.
• Upsell items and maintain guest satisfaction throughout service.
• Maintain cleanliness and safety in all dining and service areas.

Job description

The Tess Marriott Autograph Collection is seeking an In Room Dining Server/Order Taker. You will receive and fulfill guest orders, prepare and deliver items to guestrooms, and ensure courteous, attentive service consistent with the brand standards.

Responsibilities include stock preparation, coordinating with kitchen and room service shifts, upselling menu items, and upholding high grooming and uniform standards.