In Room Dining - Server (Full-Time)

Halekulani Corp.; Honolulu (HI); On-site; USD 25,000 - 39,000; Full time

Job summary

Halekulani Corp. in Honolulu is seeking an In Room Dining Server to deliver food and beverages to guest rooms while upholding the highest standards of hospitality.

You will provide courteous, efficient service in accordance with hotel specifications and assist in maintaining the Room Service area and equipment. Responsibilities include anticipating guest needs, resolving complaints, maintaining cleanliness, and having knowledge of hotel services, local attractions, and liquor offerings to

Responsibilities

• Maintain complete knowledge of and comply with all departmental policies/service procedures and standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and at any time of day.
• Always maintain positive guest relations.
• Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Maintain complete knowledge of all liquor brands, beers and non-alcohol

Job description

As an integral part of a team, the In Room Dining Server is responsible for continuously looking for ways to improve each guest’s experience from providing exceptional guest service to setting up and delivers/serves food and beverage orders to guest rooms according to Hotel specifications, courteously and efficiently. Also assists in the maintenance of the Room Service area and equipment.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

1. Maintain complete knowledge of and comply with all departmental policies/service procedures and standards.
2. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
3. Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and at any time of day.
4. Always maintain positive guest relations.
5. Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.
6. Resolve guest complaints, ensuring guest satisfaction.
7. Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
8. Maintain complete knowledge of all liquor brands, beers and non-alcohol