In Room Dining Server - Part Time

Fairmont Hotels & Resorts; Dallas (TX); On-site; USD 16,531 - 27,552; Full time

Benefits offered by this job

Paid time off

Medical Insurance

Dental Insurance

Vision Insurance

401K Plan

Shift Meal

Employee Rates

Learning Programs

Planet 21 CSR

Job summary

Fairmont Dallas is seeking an In-Room Dining Server to provide a premium in-room dining experience for guests in the Arts District. Early morning shifts start at 6am, with duties to ensure guest satisfaction and flawless service.

Ideal candidates bring luxury-hospitality experience, superb English communication, and strong teamwork. Training occurs virtually, and benefits support professional growth within the Accor network.

Qualifications

• Previous server experience in luxury setting is preferred.
• Excellent communication and organizational skills.
• Full professional proficiency in spoken English.
• POS experience is an asset.

Responsibilities

• Provide professional, friendly and engaging service.
• Deliver in-room dining experience and interact with guests.
• Assist as server in other venues when needed.
• Assist guests regarding menu items in an informative and helpful way over the phone.
• Shifts include early mornings, weekends, and holidays. May have to work evening shifts periodically.
• Follow outlet policies, procedures and service standards.
• Have full knowledge of beverage lists, promotions, menu items, contents, and preparation methods.
• Follow all safety and sanitation policies when handling food and beverages.
• Adhere to payment and cash handling procedures.
• Other duties as assigned

Skills

Customer service

English proficiency

Communication

Organizational skills

Teamwork

Problem solving

Ability to work under pressure

POS familiarity

Education

High school diploma

Tools

POS system

Job description

Company Description

Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, setting the stage for countless memories.

Company Description

Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, setting the stage for countless memories.

Job Description

In-Room Dining Server

This position is for a passionate individual with a strong desire to offer the best in-room dining experience to our guests. Early morning shifts starting at 6am.

What You Will Be Doing

• Consistently offer professional, friendly and engaging service
• Provide the best in-room dining experience while interacting with guests
• Assist as server in other venues when needed
• Assist guests regarding menu items in an informative and helpful way over the phone
• Shifts include early mornings, weekends, and holidays. May have to work evening shifts periodically.
• Follow outlet policies, procedures and service standards
• Have full knowledge of beverage lists, promotions, menu items, contents, and preparation methods
• Follow all safety and sanitation policies when handling food and beverages
• Adhere to payment and cash handling procedures
• Other duties as assigned

Qualifications

Your experience and skills include:

• Previous experience as server in luxury setting an asset
• Excellent communication and organizational skills
• Full professional working proficiency in spoken English required, both verbal and non‑verbal
• Computer literacy required for all new and ongoing training programs conducted virtually
• Strong interpersonal and problem solving abilities
• Proven ability to resolve guest concerns
• Highly responsible & reliable
• Previous point of sale system experience an asset
• Of legal age to serve alcohol
• Food handler & TABC certifications required
• Ability to work well under pressure in a fast paced environment, and without supervision
• Ability to multi task and work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical aspects of the position include but are not limited to:

• Endure various physical movements throughout the work areas
• Constant standing and walking
• Exert physical effort in carrying items (up to 40 pounds)
• Frequent lifting, kneeling, pushing, and pulling
• Occasional ascending or descending ladders, stairs and ramps

Visa Requirements

Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining work authorization documents.

Additional Information

What's In It For You

• Paid time off
• Medical, Dental and Vision Insurance, 401K
• Complimentary Shift Meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academy designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
• Career development opportunities with national and international promotion opportunities