Overnight In-Room Dining Server

Fairmont; Austin (TX); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Paid time off

Medical, Dental and Vision Insurance

401K

Complimentary shift meal

Employee benefit card for discountedd

Learning programs

Growth opportunities

CSR initiatives

Job summary

Fairmont Austin, a premier luxury hotel in downtown Austin, is seeking team members for In Room Dining. Reporting to the In Room Dining Manager, you will deliver exceptional guest experiences and coordinate timely, accurate service in a fast-paced setting.

Ideal candidates bring POS experience, strong communication, teamwork, and the ability to stay calm under pressure. We offer competitive benefits, paid time off, insurance options, a 401(k), and opportunities to grow within Accor's global

Qualifications

• Previous POS system experience preferred.
• Excellent communication and organizational skills.
• Strong interpersonal and problem solving abilities.
• Highly responsible & reliable.
• Ability to work well under pressure in a fast paced environment.
• Ability to work cohesively as part of a team.
• Ability to focus on guest needs, remaining calm and courteous.

Responsibilities

• Consistently offer professional, friendly and engaging service.
• Assist guests regarding menu items in an informative and helpful way.
• Have full knowledge of all beverage lists and menu items.
• Deliver food and beverage in a timely and accurate manner.
• Check outgoing orders for quality and accuracy of set up.
• Follow outlet policies, procedures and service standards.
• Follow safety and sanitation policies when handling food and beverage.
• Follow daily assigned employee shift side work.
• Double check VIP orders with manager on duty.
• Communicate special guest needs to manager on duty.
• Pace all IN Room Dining order distribution and deliveries.
• Assist with amenity delivery and equipment removal as needed.
• Maintain supplies properly stored and organized.

Skills

POS system

Communication

Interpersonal skills

Problem solving

Reliability

Teamwork

Customer service

Under pressure

Job description

Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS

Job Description

Reporting to the In Room Dining Manager, responsibilities and essential job functions include but are not limited to the following:

Responsibilities

• Consistently offer professional, friendly and engaging service
• Assist guests regarding menu items in an informative and helpful way
• Have full knowledge of all beverage lists and menu items
• Deliver food and beverage in a timely and accurate manner
• Check outgoing orders for quality and accuracy of set up
• Follow outlet policies, procedures and service standards
• Follow all safety and sanitation policies when handling food and beverage
• Follow daily assigned employee shift side work.
• Double check all VIP orders withyour manager on duty
• Immediately communicate all special guest needs to your Manger on duty.
• Paces all In Room Dining order distribution and deliveries to our standards
• Assist with amenity delivery.
• Assist coordinating removal of IRD equipment from guest rooms and public areas and sorting out all retrieved condiments and equipment’s and stored accordingly.
• Maintain departmental requisitioned supplies properly stored and organized.
• Other duties as assigned

What is in it for you:

• Paid time off
• Medical, Dental and Vision Insurance, 401K
• Complimentary shift meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and Educational Assistance for further development
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Previous Point of Sale System experience preferred
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Demands

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 20 lbs
• Frequent kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps

Additional Information

Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V