In Room Dining Server Overnight

The Ballantyne, A Luxury Collection Hotel; Charlotte (NC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Paid Time Off

Employee Assistance program

Job summary

The Ballantyne, A Luxury Collection Hotel in Charlotte, NC, is seeking a Room Service Server for the third shift. You will deliver exceptional in-room dining experiences, take orders by phone or in person, and ensure timely, professional presentation of food and beverages.

Responsibilities include setting up rooms, maintaining sanitation, stocking supplies, and assisting with inventory while delivering courteous guest service and resolving issues promptly.

Qualifications

• Experience in food service or hospitality preferred.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.
• Ability to lift and carry trays of food and beverages.

Responsibilities

• Take and process guest orders by phone or in person.
• Deliver orders to guest rooms in a timely manner.
• Present food and beverages professionally and ensure proper presentation.
• Maintain a clean and organized workspace; follow sanitation guidelines.
• Assist with stocking supplies and maintaining inventory.
• Participate in team meetings and training sessions.
• Resolve guest issues promptly.

Skills

Customer service

Communication

Teamwork

Attention to detail

Physical stamina

Tools

POS system

Job description

Charlotte, North Carolina, United States

This Position is Third Shift.

Job Description

Room Service Server - SERVRMSV

Department: Food & Beverage

Reports To: Restaurant Manager

Northwood Overview

An enterprising organization managing hospitality assets that deliver unique, carefully curated guest experiences. We understand that our people are the hallmark of our success, managing and operatin g a portfolio of leading hotel assets ranging from select service to lifestyle independent hotels. Our people are the most important assets. We are committed to developing talent and building high performance leadership teams. We understand that the sum of our collective talents and efforts help s us achieve greater results and thrive.

Job Overview :

As a Room Service Server, you will be responsible for delivering exceptional dining experiences to our guests in the comfort of their own rooms. You will ensure timely and accurate delivery of food and beverage orders, while providing friendly and efficient service.

Key Responsibilities:

• Order Taking and Processing:
• Accurately take and process food and beverage orders from guests via phone or in-person.
• Input orders into the point-of-sale system and communicate them to the kitchen staff.
• Delivery and Presentation:
• Transport food and beverage orders to guest rooms in a timely manner .
• Present orders professionally, ensuring proper food presentation and temperature.
• Set up tables and chairs in guest rooms as needed.
• Guest Service:
• Interact with guests in a friendly and courteous manner, addressing their needs and concerns promptly.
• Anticipate guest needs and provide proactive service.
• Resolve guest issues and complaints in a timely and effective manner.
• Cleanliness and Sanitation:
• Maintain a clean and organized workspace.
• Adhere to strict food safety and sanitation guidelines.
• Clean and sanitize guest rooms after service.
• Additional Duties:
• Assist with stocking supplies and maintaining inventory.
• Participate in team meetings and training sessions.
• Perform other duties as assigned.

Qualifications:

• Previous experience in food service or hospitality preferred.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.
• Ability to lift and carry trays of food and beverages.
• Basic knowledge of food and beverage service standards.
• Paid Time Off
• Employee Assistance program

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities and activities may change or be added at any time with or without notice.

Salary Range

NA

Third Shift

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