In Room Dining Server

Kolter Hospitality Group; Sarasota (FL); On-site; USD 13,776 - 16,531; Part time

Job summary

The Westin Sarasota, part of Kolter Hospitality Group, seeks an In-room Dining Server to ensure guests enjoy top-tier service in their rooms, similar to dining in the hotel’s restaurants. You will handle room service orders, communicate specials, and assist in other dining outlets when needed.

Requirements include a high school diploma or GED with guest service experience, English proficiency, and relevant certifications.

Qualifications

• Education: High school diploma or GED plus 2 years’ guest service experience or equivalent.
• Proficiency in reading and communicating in English.
• Current ServSafe or equivalent food handler certification preferred or obtainable on hire.
• Must be at least 21 years old and able to stand for long periods.

Responsibilities

• Exhibits strong menu, beverage and wine knowledge.
• Delivers room service trays/tables and handles payments.
• Delivers VIP amenities and assists in service areas.
• Performs cash handling and adheres to room charges policies.
• Cross-trained in Evoq, Ingredients and Banquets operations.
• Assists in in-restaurant work during slow periods.

Skills

Guest service experience

English proficiency

Cash handling

Upselling

Liquor knowledge

Wine knowledge

Multi-tasking

Education

High school diploma or GED

Tools

ServSafe certification

TIPS certification

Job description

Job DetailsJob Location: The Westin Sarasota - Sarasota, FL 34236Position Type: Part TimeSalary Range: $10.98 - $10.98 HourlyJob Shift: AnyJob Category: Hospitality - HotelPosition Summary: In-room Dining Servers are responsible for ensuring that all guests have the highest quality dining experience in their guest room as they would enjoy in our restaurants.

Essential functions:

• Exhibits a strong menu, beverage and wine knowledge.
• Adheres to state liquor laws.
• Keeps the chefs and managers informed of any issue that might affect quality of service or timing.
• Prepares room service trays/tables.
• Delivers trays/tables and obtains payment.
• Process checks in compliance with cash handling, credit card and room charge policies and procedures.
• Delivers VIP amenities and other assigned duties.
• Retrieves room service trays/tables in accordance with policies and procedures.
• If needed, will answer room service calls. Follows Hotel’s sell/upsell strategies, communicates daily specials, and answers questions.
• Completes daily side work assignments.
• Must be able to multi-task and handle high volumes service demands.
• Team member will be cross-trained in other restaurants including Evoq, Ingredients and Banquets.
• Knowledgeable on Hotel facilities and services to assist guests as appropriate.
• Will assist in the restaurant during slow time in In-Room Dining.

Qualifications

Education: High school diploma or GED plus 2 years’ guest service experience or equivalent combination of education and experience that provides the above skills, knowledge and ability.Experience: Minimum of 1-year server experience- Proficiency in reading and communicating in English.- Current certification in ServSafe or other nationally recognized Food Handler Program or able to obtain upon being hired.- Current certification in TIPS or other nationally recognized program in the service of alcohol or able to obtain upon being hired.- At least 21 years of age.- Ability to be on one’s feet for prolonged periods of time.- Able to lift and carry up to 25 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future.