In Room Dining Server

Kolter Hospitality; Sarasota (FL); On-site; USD 16,531 - 27,552; Full time

Job summary

Kolter Hospitality in Sarasota, FL seeks an In-room Dining Server to ensure guests receive the same high-quality dining experience in-room as in our restaurants. You will serve room service, maintain menu and beverage knowledge, and assist during slower restaurant times.

This role requires adherence to liquor laws, strong guest service, and the ability to multi-task in a high-volume setting while cross-training in Evoq, Ingredients and Banquets.

Qualifications

• Strong knowledge of the menu, beverages, and wine.
• Adheres to state liquor laws.
• Ability to multi-task in high-volume service.
• Excellent guest service and communication.
• Willingness to cross-train in other venues.

Responsibilities

• Exhibits strong menu and beverage knowledge.
• Delivers trays/tables and collects payment.
• Processes checks in accordance with cash handling, credit card and room charge policies.
• Responds to room service calls when needed and communicates specials.
• Completes daily side work and supports team during shifts.
• Cross-trains in Evoq, Ingredients and Banquets.
• Assists in the restaurant during slow periods.
• Knowledgeable about hotel facilities to assist guests.

Skills

Menu knowledge

Beverage knowledge

Liquor laws

Cash handling

Multi-tasking

Job description

Position Summary

In-room Dining Servers are responsible for ensuring that all guests have the highest quality dining experience in their guest room as they would enjoy in our restaurants.

Essential Functions

• Exhibits a strong menu, beverage and wine knowledge.
• Adheres to state liquor laws.
• Keeps the chefs and managers informed of any issue that might affect quality of service or timing.
• Prepares room service trays/tables.
• Delivers trays/tables and obtains payment.
• Process checks in compliance with cash handling, credit card and room charge policies and procedures.
• Delivers VIP amenities and other assigned duties.
• Retrieves room service trays/tables in accordance with policies and procedures.
• If needed, will answer room service calls. Follows Hotel’s sell/upsell strategies, communicates daily specials, and answers questions.
• Completes daily side work assignments.
• Must be able to multi-task and handle high volumes service demands.
• Team member will be cross-trained in other restaurants including Evoq, Ingredients and Banquets.
• Knowledgeable on Hotel facilities and services to assist guests as appropriate.
• Will assist in the restaurant during slow time in In-Room Dining.