In Room Dining Server

1 Hotel Austin, L.L.C.; Austin (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

1 Hotel Austin, L.L.C. is looking for an In-Room Dining Server to be part of the dining service team. The role involves fulfilling guest service needs and managing all aspects of dining service, ensuring guests are acknowledged and serviced promptly.

The ideal candidate will showcase excellent guest service skills, be adaptable, and possess communication proficiency. Additional requirements include the ability to lift up to 50 pounds and obtain food handling certification during employment.

Qualifications

• Excellent guest service skills and ability to remain flexible and adaptable.
• Ability to learn and work with technology, including point of sale systems and HotSOS.
• Strong communication skills; able to speak effectively before groups of guests or team members.
• Attention to detail and multitasking capability in a fast-paced environment.

Responsibilities

• Anticipate and understand guests’ service needs, ascertain satisfaction.
• Prepare and serve food and drink, ensuring compliance with regulations.
• Bus tables, dispose of waste, and maintain cleanliness of dining area.
• Process payments and handle cash according to procedures.

Skills

Guest service skills

Technological adaptability

Strong communication

Attention to detail

Physical fitness

Education

Food handling certification

Tools

Point of sale systems

HotSOS

Job description

Position Overview

Grow with us. Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. We hire thoughtful and inspiring team members who understand that our people, collaboration, stellar service, and respect for nature are essential.

Main Duties

The In‑Room Dining Server works effectively as part of the In Room Dining service team, primarily responsible for fulfilling guest service needs and completing all tasks related to prep, set‑up, service, bussing, table retrieval, breakdown, and side duties of amenities and In Room Dining Service.

Responsibilities

• Anticipate and understand guests’ service needs, ascertain satisfaction, and respond urgently and appropriately to guest concerns and requests.
• Greet, welcome, and acknowledge all guests by name and respond to their requests in a courteous and professional manner.
• Remain attentive to the needs of all guests, providing dependable, punctual and enthusiastic service.
• Provide courteous, friendly and efficient service to all internal and external guests.
• Thank guests with genuine appreciation.
• Consistently conduct oneself in a professional manner at all times and work professionally with colleagues and team leaders with a team‑minded approach.
• Attend pre‑shift meetings to learn shift details, including property and guest expectations.
• Attend and participate in all required meetings.
• Responsible for set‑up, delivery, refresh, and presentation of all guest amenities.
• Collect and transport all supplies needed for the shift, including silver, china, linen, glassware, condiments, and other items.
• Prepare and set up tables, back‑of‑house areas, carts, and stations to ensure execution of daily service.
• Serve food and beverage, ensuring compliance with state, federal, and local liquor regulations, and check in with guests for satisfaction.
• Take guest orders, record transactions in point of sale system, and communicate special requests to kitchen.
• Handle grocery and liquor delivery, manage inventory and packaging.
• Bus tables, remove tripods, dispose of waste, and maintain cleanliness of in‑room dining area.
• Process food and beverage checks, handle cash, and follow cash handling procedures.
• Maintain cleanliness and sanitation, following “clean as you go” principles and reporting breakage incidents.
• Input real‑time work orders via HotSOS and report guest concerns and opportunities.
• Perform end‑of‑shift cleaning, restocking, and breakdown of service, ensuring all tables and supplies are returned and stored correctly.
• Identify opportunities to optimize performance and create value by challenging existing processes and encouraging innovation.

Qualifications

• Excellent guest service skills and ability to remain flexible and adaptable.
• Ability to learn and work with technology including point of sale systems and HotSOS.
• Strong communication skills; able to speak effectively before groups of guests or team members.
• Attention to detail, multitasking, and ability to function in a fast‑paced environment.
• Professional appearance aligned with the 1 Hotel brand and culture.
• Physical ability to lift up to 50 pounds; able to stand for more than 8 hours, walk, kneel, or crouch.
• Must possess food handling certification (to be obtained during employment).
• Available to work varying schedules, including holidays, weekends, and late‑night or early‑morning shifts.
• Proficient in reading and interpreting written instructions, safety rules, operating manuals.
• Experience with housekeeping or hospitality restaurant service preferred.

Additional Information

Employees will be required to perform any other job‑related duties as assigned by their supervisor. This job description is not exhaustive and may change from time to time.

EEO Statement

Starwood Hotels is an equal‑opportunity employer. We are committed to non‑discrimination on any protected basis covered under applicable law. If you require a special accommodation, please visit People Operations.