Host/Greeter

Ko'a Kea Operations, LLC; Koloa (HI); On-site; USD 28,929 - 31,684; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Pharmacy Insurance

401(k)

Referral Bonus

Paid Time Off

Birthday Holiday (Full‑Time or Part‑Of

Gone Fishing Holiday (Full‑Time Only)

Opportunities for advancement

Hourly Wage: $22.50

Job summary

Ko’a Kea Hotel & Resort in Hawaii seeks a friendly Host/Hostess to create a welcoming, guest‑focused dining experience. You will greet guests, seat at tables, present menus, manage wait lists, and coordinate with servers to ensure smooth service.

The role demands strong English communication, ability to multitask in a fast‑paced environment, and a positive team attitude. OpenTable experience is a plus; high school diploma required; hourly wage $22.50.

Qualifications

• Knowledge of English to communicate with guests and colleagues.
• Understanding of hotel departments and functions.
• Basic math and computer skills.
• Experience with OpenTable is preferred.

Responsibilities

• Greet guests warmly and seat them at their table with menus.
• Maintain host stand, manage wait lists, and communicate wait times.
• Check in guests during meals and thank them on departure.
• Coordinate with Food & Beverage teams and servers for smooth service.
• Respond to guest requests and resolve issues promptly.

Skills

English language proficiency

Guest interaction

Multitasking

Teamwork

Listening skills

Fast-paced environment

Education

High school diploma

1 year Host/Hostess experience preferred

Tools

OpenTable

Job description

Company Overview

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family‑focused company committed to long‑term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long‑term value creation and sustainable growth.

Guiding Principles

Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment.

Role Overview

The Host/Hostess creates a larger‑than‑home experience for our hotel guests by offering welcoming, helpful, and exceptional service while maintaining a clean, comfortable, and inviting environment.

Responsibilities

• Maintain warm, hospitable guest relations and respond to individual guest needs as they occur.
• Greet all guests warmly and enthusiastically upon arrival and seat them at their table, providing a menu and general information about the restaurant and server.
• Prepare and maintain a list of guests waiting to be seated, communicating with the guests throughout their estimated waiting time.
• Check‑in guests to ensure satisfaction with each food course and/or beverage, thank guests as they depart, and invite them to return.
• Offer amenities while guests dine (activity sheets, crayons, lamps, reading glasses, water service, pashminas).
• Ensure chits are distributed to the appropriate server/bartender or sushi counter.
• Maintain the host stand and lobby area; return all electronics to the office for charging, and whip down menus that are damaged.
• Communicate any allergies or special events the guests are celebrating to the Food and Beverage teams.
• Respond to and resolve all guest requests, complaints, or questions in a courteous and timely manner.
• Contact managers if assistance is needed.
• Answer phone calls and respond to messages via OpenTable and/or phone/voicemails; call and confirm reservations.
• Identify when to adjust the pace of seating to ensure proper service.
• Execute all procedures and standards, including Forbes Standards, Hotel Standard Operating Procedures, and policies.
• Report all items in need of repair to supervisor and maintain equipment used in work.
• Protect guest safety and well‑being.
• Assume responsibility for personal growth and development.
• Work to resolve disagreements and be respectful of peers and co‑workers.
• Follow all Ko’a Kea Hotel & Resort policies and procedures.
• Perform other duties as assigned.

Qualifications

• Knowledge of the English language to communicate with guests, associates, and vendors.
• Knowledge of all hotel departments and functions.
• Good mathematical and basic computer skills.
• Experience with OpenTable (preferred).
• Ability to actively listen and communicate effectively in loud environments.
• Ability to learn quickly and work in a fast‑paced position with constant guest interaction.
• Ability to multi‑task.
• Physical ability to lift, push, and pull a minimum of 20 pounds and perform actions such as climbing, lifting, balancing, walking, stooping, standing, and handling materials.
• Team‑playing ability.
• High school education (required); one year in a Host/Hostess position preferred.

Benefits

• Health Insurance
• Vision Insurance
• Dental Insurance
• Pharmacy Insurance
• 401(k)
• Referral Bonus
• Paid Time Off
• Birthday Holiday (Full‑Time or Part‑Time Only)
• Gone Fishing Holiday (Full‑Time Only)
• Opportunities for advancement
• Hourly Wage: $22.50

Equal Employment Opportunity Statement

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.