In Room Dining & Pool Operations Manager

Rosewood Hotel Group; Dallas (TX); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical coverage

Paid time off

Complimentary room nights

Learning and development opportunities

Parental leave

Job summary

Rosewood Mansion on Turtle Creek in Dallas, TX, seeks an In-Room Dining & Pool Operations Manager to lead In-Room Dining and seasonal Pool operations, delivering exceptional guest experiences and upholding Rosewood standards.

You will guide a high-performing team, manage labor and financial performance, and collaborate with cross-functional partners to execute service initiatives and special projects that elevate guest satisfaction.

Qualifications

• Experience leading food and beverage operations within a hotel, resort, luxury, or hospitality environment.
• Strong leadership, coaching and development of high-performing teams.
• Ability to analyze financial results, labor performance, and operational metrics.
• Ability to manage multiple responsibilities and adapt under pressure.

Responsibilities

• Lead day-to-day operations of In-Room Dining and seasonal Pool services, ensuring exceptional guest experiences.
• Inspire, coach, and develop a team of food and beverage professionals while maintaining Rosewood, Forbes, and LQA standards.
• Drive guest satisfaction by anticipating needs and creating memorable dining experiences.
• Manage labor, scheduling, payroll, and departmental resources for efficiency.
• Partner with cross-functional teams to ensure seamless operations and successful service initiatives.
• Support outlet marketing, programming, seasonal offerings, and special projects.

Job description

General InformationCountry/RegionUnited States of AmericaProvince/CityDallas, TexasHiring EntityRosewood Mansion on Turtle CreekDepartmentFood & Beverage - ServicesJob TypeFull-time PermanentJob DescriptionOUR PURPOSE AND CULTUREWe are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact. As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.THE TEAMAs part of the Food & Beverage division, you will lead the In-Room Dining and Seasonal Pool Front of House teams, reporting directly to the Assistant Director of Food & Beverage. You will work closely with Food & Beverage leaders, culinary teams, hotel operations, engineering, finance, and front office colleagues to deliver exceptional dining experiences and uphold the highest standards of luxury hospitality.YOUR ROLEAs In-Room Dining & Pool Operations Manager, you will oversee all aspects of In-Room Dining and seasonal Pool operations. You will be responsible for delivering exceptional guest experiences, leading and developing a high-performing team, maintaining operational excellence, and contributing to the financial success of the outlets. Through your leadership, you will ensure Rosewood brand standards, Forbes and LQA expectations, and service excellence are consistently achieved.HOW YOU’LL MAKE THE PLACELead the day-to-day operations of In-Room Dining and seasonal Pool services, ensuring exceptional guest experiences at all times.Inspire, coach, and develop a team of food and beverage professionals while maintaining Rosewood, Forbes, and LQA service standards.Drive guest satisfaction by anticipating needs, resolving concerns promptly, and creating memorable dining experiences.Manage labor, scheduling, payroll, and departmental resources to support operational efficiency and business performance.Monitor financial results, review revenue performance, and contribute to strategies that maximize profitability and control costs.Recruit, onboard, train, and develop associates while fostering a positive, collaborative, and high-performing culture.Partner closely with cross-functional teams to ensure seamless operations, effective communication, and successful execution of service initiatives.Support outlet marketing, programming, seasonal offerings, and special projects that enhance the guest experience and business results.COULD THIS BE YOU?You have experience leading food and beverage operations within a hotel, resort, luxury, or hospitality environment.You are passionate about delivering exceptional guest service and creating memorable experiences.You have strong leadership skills and can effectively motivate, coach, and develop high-performing teams.You are confident analyzing financial results, labor performance, and operational metrics to support business success.You can prioritize multiple responsibilities, remain organized under pressure, and adapt to changing business demands.You build strong relationships across departments and communicate effectively with guests, associates, and leadership teams.You possess a solid understanding of food and beverage service standards, operational procedures, and regulatory compliance requirements.You are proficient in maintaining high standards of cleanliness, safety, quality, and operational excellence.OUR BENEFITSAs part of our team, you’ll enjoy a thoughtfully designed benefits package that supports your wellbeing, professional growth, and life beyond work. This includes medical coverage, retirement benefits, paid time off, complimentary room nights, learning and development opportunities, global career opportunities, and industry-leading paid parental leave supporting eligible associates across all paths to parenthood.OUR COMMITMENT TO YOUAt Rosewood Hotel Group, your voice is heard – and valued. We’re a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations. We’re not only committed to building and nurturing genuine, long-lasting relationships but to transforming them – and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.About UsOne of the most romantic hotels in Dallas, Rosewood Mansion on Turtle Creek retains the intimate ambience of the private residence it once was. Meticulously restored interiors and impeccable service, attentive associates and thoughtful amenities make it an icon among Dallas luxury hotels. For decades, the Mansion Restaurant has been acclaimed as one of the best restaurants in Dallas for fine dining. A proud tradition of culinary excellence is at the heart of all dining experiences at Rosewood Mansion on Turtle Creek, which also presents guests with options for al fresco and in-room dining.