Bellperson

Rosewood Hotel Group; Dallas (TX); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Medical coverage

Retirement benefits

Paid time off

Complimentary room nights

Learning and development opportunities

Global career opportunities

Parental leave

Job summary

Rosewood Mansion on Turtle Creek in Dallas is seeking a Bellperson to warmly welcome guests from arrival to departure, assist with luggage, escort guests to rooms and share knowledge of the hotel and local area.

As part of the Front Office, you will support the Lexus Experience Amazing drive program, providing professional chauffeur service while upholding privacy and hospitality standards.

Qualifications

• High school diploma and a valid Texas driver's license.
• Clean driving record and ability to pass driving-record checks.
• Clear spoken and written English; additional languages welcome.
• Organized, detail-oriented, able to stay calm in a fast-paced guest environment.
• Able to stand/walk for long periods and lift up to 60 pounds.

Responsibilities

• Create a warm arrival and departure experience, welcoming guests and delivering service.
• Handle guest luggage with care, including transporting, tagging, storing and retrieving.
• Escort guests to rooms and introduce hotel facilities and local information.
• Serve as Lobby ambassador with accurate information about services, attractions and directions.
• Support Lexus Experience Amazing drive program with professional chauffeur service and vehicle upkeep.

Skills

Customer service

Communication

Attention to detail

Guest assistance

Education

High school diploma

Job description

General InformationCountry/RegionUnited States of AmericaProvince/CityDallas, TexasHiring EntityRosewood Mansion on Turtle CreekDepartmentRooms - Front OfficeJob TypeFull-time PermanentJob DescriptionOUR PURPOSE AND CULTUREWe are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact. As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.THE TEAMYou will be part of our Guest Services team within the Rooms Division, reporting to the Director of Front Office. Working at the heart of the guest arrival and departure experience, you will collaborate closely with Front Office, Concierge and other hotel teams to provide thoughtful, personalized service throughout each guest’s stay.YOUR ROLEAs a Bellperson, you will create a welcoming and memorable experience from the moment our guests arrive. You will anticipate guest needs, assist with luggage, escort guests to their rooms, share your knowledge of the hotel and local area, and provide prompt assistance throughout their stay.You will also support our Lexus Experience Amazing drive program, providing professional chauffeur service to and from points of interest in the surrounding area while delivering the same exceptional standards of care, discretion and hospitality our guests experience throughout the hotel.HOW YOU’LL MAKE THE PLACECreate a warm arrival and departure experience, welcoming guests, anticipating their needs and delivering Brand, LQA and Forbes service standards.Handle guest luggage with care, including transporting, tagging, storing and retrieving luggage during arrivals, departures and room changes.Escort guests to their rooms and confidently introduce hotel facilities, services, guest room features and relevant safety information.Serve as a knowledgeable Lobby ambassador, providing accurate information about hotel services, scheduled activities, local attractions, transportation and directions.Support the Lexus Experience Amazing drive program by providing professional chauffeur service, maintaining required trip documentation and ensuring courtesy vehicles are clean, fueled and in good repair.Respond promptly to guest requests, deliveries and concerns while maintaining guest privacy, confidentiality and consistently professional service.COULD THIS BE YOU?You bring prior hospitality experience, ideally within a guest-facing or similar service environment.You have a high school diploma, a valid Texas driver’s license and a clean driving record, and can provide authorization for a driving record check.You know the city and surrounding area well and are comfortable using route navigation applications.You communicate clearly in spoken and written English; fluency in additional languages is welcomed.You are organized and attentive to detail, able to prioritize and follow through while remaining calm and using good judgment in a fast-paced guest environment.You are comfortable standing and walking for prolonged periods, working both indoors and outdoors across seasons, performing varied physical movements and lifting up to 60 pounds.OUR BENEFITSAs part of our team, you’ll enjoy a thoughtfully designed benefits package that supports your wellbeing, professional growth, and life beyond work. This includes medical coverage, retirement benefits, paid time off, complimentary room nights, learning and development opportunities, global career opportunities, and industry-leading paid parental leave supporting eligible associates across all paths to parenthood.OUR COMMITMENT TO YOUAt Rosewood Hotel Group, your voice is heard – and valued. We’re a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations. We’re not only committed to building and nurturing genuine, long-lasting relationships but to transforming them – and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.About UsOne of the most romantic hotels in Dallas, Rosewood Mansion on Turtle Creek retains the intimate ambience of the private residence it once was. Meticulously restored interiors and impeccable service, attentive associates and thoughtful amenities make it an icon among Dallas luxury hotels. For decades, the Mansion Restaurant has been acclaimed as one of the best restaurants in Dallas for fine dining. A proud tradition of culinary excellence is at the heart of all dining experiences at Rosewood Mansion on Turtle Creek, which also presents guests with options for al fresco and in-room dining.