In Room Dining Order Taker - Full Time (Available to Work: Swing & Grave)

Ocean Casino Resort; Atlantic City (NJ); Sur place; USD 18 000 - 26 000; Plein temps

Avantages offerts par ce poste

Free meal on shift

Training & Development

Health Care Plan (Medical, Dental &amp

Vision)

Retirement Plan (401k)

Life Insurance (Basic, Voluntary &

AD&D)

Paid Time Off

Free Parking

Pay Rate: $16.00/hour

Résumé du poste

Ocean Casino Resort in Atlantic City, NJ is seeking an In Room Dining Order Taker to answer phone calls, take room dining and amenity orders, and upsell menu items. You will input orders into the POS and ensure checks are closed accurately.

Ideal candidates have at least 6 months' experience in high-volume order taking, strong English communication, and excellent phone skills. This role requires flexibility for days, nights, weekends and holidays and offers comprehensive benefits.

Qualifications

• Minimum of 6 months’ experience as an Order Taker in high volume and/or Room Service environments.
• High School Diploma or equivalent.
• Ability to effectively communicate in English.
• Excellent phone and customer service skills.

Responsabilités

• Dispatching in room dining orders and amenity orders to servers.
• Upsell and promote items.
• Answer guest questions regarding Food & Beverage Menu.
• Input order into point of sales system in a timely manner.
• Close all open checks to the appropriate account.
• Perform related duties as assigned.

Connaissances

Phone etiquette

Customer service

Memory & attention to detail

Organizational skills

Computer skills

English proficiency

Formation

High School Diploma or equivalent

Outils

POS system

Description du poste

About the Role

The In Room Dining Ordertaker is responsible for answering phone calls and taking in room dining and amenity orders over the phone.

Position Responsibilities

• Dispatching in room dining orders and amenity orders to servers

• Up sell and promote items
• Answer guest questions regarding Food & Beverage Menu

• Responsible for inputting order into point of sales system in a timely manner
• Responsible for closing all open checks to the appropriate account
• Excellent phone and customer service skills. Good memory, detail oriented with keen awareness of surroundings
• Good organizational and computer skills
• Performs all other related and compatible duties as assigned.

• Excellent phone and customer service skills

Essential Functions

• Communicate (hear, speak, read, and legibly write in English) with and promote positive co-worker and guest interactions, maintain professionalism at all times while working with other employees, Departments and guests

• Ability to use writing implements and small workstation areas
• Shift assignments may be irregular, and will cover days, nights, weekends and holidays
• Ability to handle all types of guest related situations
• Ability to sit, walk, stand, bend, lift, reach, pull, push, kneel, squat and grasp
• Ability to bend to speak through window opening waist high and into microphone chest high

• Must be able to walk and stand for entire shift
• Ability to work in a high-pressure environment

• Minimum of 6 months’ experience as an Order Taker in high volume and/or Room Service environments
• Ability to effectively communicate with guests, co-workers and management
• High School Diploma or equivalent
• Ability to effectively communicate in English

• Free meal on shift
• Training & Development
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k,)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off
• Free Parking
• Pay Rate: $16.00/hour