In Room Dining | Order Taker

Omni Hotels; Fort Lauderdale (FL); Hybrid; USD 21,000 - 28,000; Full time

Job summary

Omni Hotels in Fort Lauderdale is seeking an In-Room Dining Order Taker to be the primary contact for guests seeking upscale in-room meals and beverages. You will take orders, offer menu suggestions, summarize orders, and enter all information into the POS system, closing checks to the correct account and ensuring timely delivery.

You will support amenity deliveries, call back guests to confirm satisfaction, and follow standards to maximize guest experience.

Qualifications

• Hotel food and beverage experience preferred
• Room service experience preferred
• Must be able to work a flexible schedule, including weekends, holidays and overnight shifts
• Must be able to lift at least 30lbs
• Candidate should possess excellent communication skills

Responsibilities

• Take guest orders via phone and in person
• Provide menu suggestions and upsell when appropriate
• Enter orders accurately into the POS system
• Prepare and settle guest checks
• Coordinate with servers to ensure timely delivery
• Assist with amenity deliveries as needed
• Attend staff meetings and training sessions

Skills

Customer service

Communication

Upselling

Tools

Micros

OpenTable

POS system

Printer

Phone

Job description

JOB PURPOSE: The In-Room Dining Order Taker will be the primary point-of-contact for our guests who wish to experience an upscale in-room meal and/or beverage experience. The In-Room Dining Order Taker will take guest orders, offer menu suggestions, summarize orders and correctly enter all pertinent information into our point-of-sale system. He/she will close checks to the correct account and ensure servers have all the information they need to deliver orders efficiently and correctly. The In-Room Dining Order Taker also facilitates amenity deliveries; calls back guests to ensure every aspect of their order was delivered to their satisfaction and does whatever it takes to ensure timely and accurate service.

ESSENTIAL JOB FUNCTIONS:

• Complete knowledge of service time, menu and specials
• Responsible for answering the phone in a timely manner.
• Take orders for guests.
• Must follow prepared scenario to encourage upselling.
• Give the approximate time of delivery for the order.
• Prepare payment of checks.
• Knowledge of food menu and wine list.
• Know and adhere to all liability laws.
• Printing of reports at the end of the shift and banking out.
• Complete other duties assigned.
• Attend all designated staff meetings and training sessions.

QUALIFICATIONS:

• Previous food and beverage experience in hotel preferred
• Room Service experience is preferred
• Must be able to work a flexible schedule, including weekends, holidays and overnightshifts
• Must be able to lift at least 30lbs
• Candidate should possess excellent communication skills

ENVIRONMENT & POSITION ANALYSIS:

• Move, bend, lift, carry, push, pull, and place objects weighing up to 30 pounds without assistance.
• Stand or walk for an extended period or for an entire work shift.
• Requires repetitive motion.
• May work both indoors and outdoors.

TOOLS & EQUIPMENT:

• Micros terminal, printer, phone, computer, Open Table.