In Room Dining Order Taker - Full Time (Available to Work: Swing & Grave)

Ocean-Casino-Resort; Atlantic City (NJ); Vor Ort; USD 22.000 - 28.000; Vollzeit

Benefits dieser Stelle

Free meal on shift

Training & Development

Health Care Plan (Medical, Dental &amp

Vision)

Retirement Plan (401k,)

Life Insurance (Basic, Voluntary & AD&

Paid Time Off

Free Parking

Zusammenfassung

Ocean-Casino-Resort in Atlantic City is seeking a dedicated In Room Dining Ordertaker to handle phone orders for room service and amenities, dispatching to servers and processing payments. You will upsell items, answer menu questions, and ensure orders are entered promptly into the POS system.

The role requires strong communication, excellent phone etiquette, and the ability to work in a high-pace environment. Shift flexibility includes days, nights, weekends, and holidays.

Qualifikationen

• Minimum 6 months’ experience as an Order Taker in high-volume/Room Service environments.
• High School Diploma or equivalent.
• Ability to communicate in English with guests and co-workers.
• Excellent phone and guest-service skills.

Aufgaben

• Dispatching in-room dining orders and amenity orders to servers.
• Up-sell and promote items.
• Answer guest questions regarding Food & Beverage Menu.
• Input order into the POS system in a timely manner.
• Close all open checks to the appropriate account.
• Strong organizational and computer skills.
• Perform all other related and compatible duties as assigned.

Kenntnisse

Excellent phone & customer service

English communication

Detail oriented

Ausbildung

High School Diploma or equivalent

Tools

POS system

Jobbeschreibung

About the Role

The In Room Dining Ordertaker is responsible for answering phone calls and taking in room dining and amenity orders over the phone.

Position Responsibilities

• Dispatching in room dining orders and amenity orders to servers

• Up sell and promote items
• Answer guest questions regarding Food & Beverage Menu

• Responsible for inputting order into point of sales system in a timely manner
• Responsible for closing all open checks to the appropriate account
• Excellent phone and customer service skills. Good memory, detail oriented with keen awareness of surroundings
• Good organizational and computer skills
• Performs all other related and compatible duties as assigned.

• Excellent phone and customer service skills

Essential Functions

• Communicate (hear, speak, read, and legibly write in English) with and promote positive co-worker and guest interactions, maintain professionalism at all times while working with other employees, Departments and guests

• Ability to use writing implements and small workstation areas
• Shift assignments may be irregular, and will cover days, nights, weekends and holidays
• Ability to handle all types of guest related situations
• Ability to sit, walk, stand, bend, lift, reach, pull, push, kneel, squat and grasp
• Ability to bend to speak through window opening waist high and into microphone chest high

• Must be able to walk and stand for entire shift
• Ability to work in a high-pressure environment

• Minimum of 6 months’ experience as an Order Taker in high volume and/or Room Service environments
• Ability to effectively communicate with guests, co-workers and management
• High School Diploma or equivalent
• Ability to effectively communicate in English

• Free meal on shift
• Training & Development
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k,)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off
• Free Parking
• Pay Rate: $16.00/hour