INROOM DINING SERVER
QUEENSIDE HOSPITALITY LLC
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Benefits offered by this job
Job summary
Delta Hotels by Marriott in Matteson, IL seeks an In-Room Dining Server to deliver professional, discreet hospitality to guests in their rooms. You will enter orders into Toast POS, coordinate with the kitchen, and ensure timely, accurate service with a focus on guest satisfaction.
Flexible AM/PM shifts (6:00-11:00 and 4:30-10:00) with tips, a cashless environment, and a strong emphasis on presentation and privacy. Prior hospitality experience is preferred and reliability is essential.
Qualifications
- Toast POS experience required.
- Experience in hotel, restaurant, or hospitality settings preferred.
- Ability to work flexible AM/PM shifts including weekends and holidays.
- Cashless operation experience preferred.
- Strong customer service and communication skills.
- Professional and polished demeanor.
Responsibilities
- Provide professional In-Room Dining service to hotel guests.
- Receive and confirm guest orders.
- Enter orders into Toast POS accurately.
- Deliver orders to guest rooms promptly.
- Coordinate with the culinary team to ensure accuracy and timeliness.
- Maintain cleanliness and organization of IRD service area.
- Handle guest requests and questions professionally.
- Protect guest privacy and confidentiality.
Skills
Tools
Job description
401(k)
Competitive salary
Employee discounts
Free uniforms
Paid time off
Delta Hotels by Marriott | In-Room Dining (IRD)
Department: Food & Beverage Reports To: Food & Beverage Manager / Director of Food & Beverage Position Type: Full-Time / Part-Time Hourly Rate: $9.25 per hour + tips Schedule: AM and PM shifts; schedules will vary between 6:00 AM–11:00 AM and 4:30 PM–10:00 PM Availability: Open and Flexible, including weekends and holidays
The Delta Hotels In-Room Dining (IRD) Server is responsible for providing professional, efficient, accurate, and personalized food and beverage service directly to hotel guests in the comfort of their guest rooms.
This position is an important extension of the Delta Hotels guest experience and requires an individual who understands that In-Room Dining is more than delivering food—it is an opportunity to provide discreet, attentive, accurate, and elevated hospitality.
The IRD Server is responsible for accurately entering and processing guest orders, coordinating with the culinary team, delivering food and beverages promptly, maintaining proper presentation, retrieving trays and equipment, and ensuring the IRD operation remains clean and organized.
The successful candidate must be dependable, professional, personable, detail-oriented, and comfortable working independently while maintaining close communication with the kitchen and Food & Beverage leadership.
This is a cashless hotel. The successful candidate must have previous Toast POS experience and be comfortable accurately processing all guest transactions electronically.
Provide professional and courteous In-Room Dining service to hotel guests.
Accurately receive and confirm guest food and beverage orders.
Enter orders accurately into the Toast POS system.
Confirm guest room number, order details, special requests, and delivery instructions.
Coordinate with the culinary team to ensure orders are prepared accurately and promptly.
Verify every order for accuracy and completeness before leaving the kitchen.
Deliver food and beverages to guest rooms promptly and professionally.
Ensure food and beverages are transported safely and appropriately.
Present meals and beverages according to established Delta Hotels standards.
Confirm that all requested condiments, utensils, napkins, and additional items are included.
Handle guest requests and questions professionally.
Communicate delays or unavailable items to guests and management promptly.
Retrieve trays, carts, and service equipment according to established procedures.
Previous Toast POS experience is required.
The IRD Server must be comfortable using Toast for all applicable ordering and payment functions.
Responsibilities include:
Accurately enter food and beverage orders into Toast.
Confirm guest room numbers and order information before submitting orders.
Process guest payments through the hotel's cashless payment system.
Accurately process credit/debit and other approved electronic payment methods.
Apply authorized discounts, adjustments, or service charges according to hotel procedures.
Review guest checks for accuracy before processing payment.
Follow all hotel procedures regarding electronic payments.
Protect guest payment information and maintain confidentiality.
Immediately report payment or POS discrepancies to management.
Demonstrate proficiency navigating Toast during busy service periods.
Maintain accuracy and efficiency when processing multiple orders.
No cash transactions are conducted at the hotel.
The IRD Server is a direct representative of Delta Hotels by Marriott and is expected to consistently demonstrate Marriott hospitality standards.
Greet guests warmly and professionally.
Demonstrate genuine hospitality while respecting guest privacy.
Anticipate guest needs whenever possible.
Maintain a polished, professional, and discreet presence.
Demonstrate urgency while maintaining quality and accuracy.
Use professional language and communication at all times.
Protect guest privacy and confidentiality.
Provide appropriate service recovery when necessary and involve management when appropriate.
Create a seamless experience from order placement through delivery and retrieval.
Maintain strong knowledge of the current IRD menu.
Understand menu ingredients, preparation methods, and common dietary concerns.
Be familiar with beverage offerings, including alcoholic and non-alcoholic beverages.
Answer guest questions accurately and professionally.
Never guess when answering questions regarding allergens or ingredients; consult the culinary team or management.
Be knowledgeable about daily specials, menu availability, and applicable promotions.
Make appropriate recommendations when requested.
Verify all orders before leaving the kitchen.
Ensure food and beverages match the guest's order.
Confirm special requests and modifications.
Ensure appropriate food and beverage temperatures are maintained.
Verify proper presentation and packaging.
Ensure all necessary service items accompany the order.
Communicate discrepancies immediately to the kitchen or management.
Never knowingly deliver an incomplete or incorrect order.
Follow established procedures for entering guest floors and delivering IRD orders.
Maintain a professional and discreet presence in guest corridors and public areas.
Knock and announce In-Room Dining according to established procedures.
Respect guest privacy at all times.
Properly position the meal, tray, or cart according to hotel procedures and guest preference.
Explain the order or service setup when appropriate.
Confirm whether the guest requires anything additional before completing the delivery.
Thank the guest and provide a professional farewell.
Immediately report any guest concern or unusual situation to management.
Monitor hallways and guest floors for used IRD trays, carts, and service equipment.
Retrieve service equipment promptly according to hotel procedures.
Maintain clean and organized IRD equipment.
Return trays, carts, and equipment to the appropriate location.
Clean and sanitize IRD equipment after use.
Prevent equipment from remaining in guest corridors for extended periods.
Communicate retrieval concerns to management.
Maintain a clean and organized IRD service area.
Clean and sanitize trays, carts, service equipment, and work surfaces.
Follow all food safety and sanitation procedures.
Maintain proper personal hygiene and handwashing practices.
Ensure food is transported and handled safely.
Properly dispose of trash and waste.
Report sanitation, maintenance, or safety concerns immediately.
Work closely with the culinary team to ensure timely order execution.
Maintain clear communication with the kitchen regarding guest requests and special orders.
Communicate with servers, bartenders, managers, and other Food & Beverage associates.
Notify management of guest concerns, service delays, or operational issues.
Assist with other Food & Beverage responsibilities when needed and directed by management.
Maintain a positive and professional relationship with all associates.
All IRD Servers are expected to:
Maintain a clean, polished, and professional appearance at all times.
Wear the required uniform and maintain proper grooming.
Remain attentive and engaged while on duty.
Personal cell phone use is not permitted while working, except when authorized by management.
Maintain guest privacy and confidentiality.
Demonstrate professionalism in all guest interactions.
Maintain a clean and organized work area.
Treat guests, coworkers, and leadership with courtesy and respect.
Follow all Delta Hotels, Marriott, hotel, company, food safety, and sanitation policies.
Take ownership of guest service and assigned responsibilities.
Previous Toast POS experience is required.
Previous hotel, restaurant, hospitality, or food service experience required.
Previous In-Room Dining experience preferred.
Experience working in a cashless operation preferred.
Strong customer service skills.
Excellent verbal communication skills.
Professional and polished demeanor.
Ability to work independently and manage multiple priorities.
Strong attention to detail.
Demonstrated ability to accurately operate Toast POS.
Ability to process electronic guest transactions accurately.
Ability to safely carry food and beverage trays.
Ability to walk and stand for extended periods.
Dependable and punctual.
Ability to maintain guest confidentiality and professionalism.
Must be comfortable working both independently and as part of a team.
AM and PM shifts available.
Schedules will vary based on hotel occupancy, guest demand, and business needs.
AM Shift: 6:00 AM–11:00 AM PM Shift: 4:30 PM–10:00 PM
Open and flexible availability is required, including:
Early morning shifts
Evening shifts
Weekends
Holidays
High-occupancy periods
Special events
High-demand periods
Schedule adjustments based on hotel operational needs
Reliable attendance and punctuality are essential.
$9.25 per hour + tips
Tip earnings may vary based on guest volume, order volume, and other factors.
Success in this position will be measured by:
Guest satisfaction.
Order accuracy.
Toast POS accuracy.
Speed and efficiency of service.
Food and beverage presentation.
Professional guest interactions.
Knowledge of the IRD menu.
Proper handling of food and beverages.
Timely tray and cart retrieval.
Cleanliness and sanitation.
Professional appearance and conduct.
Attendance and punctuality.
Teamwork and communication.
Consistent adherence to Delta Hotels and Marriott service standards.
The In-Room Dining Server represents the Delta Hotels guest experience directly inside the guest's room.
Every delivery should be handled with professionalism, discretion, accuracy, and genuine hospitality. The guest should feel that their order was prepared specifically for them and delivered with the same level of care they would expect from a high-quality hotel dining experience.
We are looking for an individual who is experienced with Toast POS, comfortable in a cashless operation, dependable, polished, and genuinely committed to exceptional hospitality.
Every order must be entered accurately, processed correctly, delivered promptly, and presented with the level of service expected from Delta Hotels by Marriott.
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