In-Room Dining Concierge: Upsell & Guest Experience

The Mark Hotel; New York (NY); On-site; USD 29,000 - 40,000; Full time

Job summary

The Mark Hotel is seeking an IRD Order Taker to warmly answer the IRD phone, upsell where appropriate, and enter orders accurately in our MICROS system. You will coordinate with the kitchen, confirm dietary needs, and communicate delays to guests and management. This role emphasizes hospitality, attentiveness, and teamwork.

Responsibilities include handling payments, maintaining clean work areas, and completing closing reports. Availability for late nights, holidays, and long shifts is required.

Qualifications

• Customer service experience or strong interpersonal skills.
• Basic computer skills and comfort with a computerized system.
• Enthusiasm for hospitality and guest service.

Responsibilities

• Answer questions on menu selections and coordinate with kitchen staff.
• Assist guests and address questions or concerns with professionalism.
• Place and log IRD orders and ensure accurate communication with the team.

Skills

Customer service

Basic computer skills

Hospitality mindset

MICROS system

Tools

MICROS system

Job description

The Mark Hotel is seeking an IRD Order Taker to warmly answer the IRD phone, upsell where appropriate, and enter orders accurately in our MICROS system. You will coordinate with the kitchen, confirm dietary needs, and communicate delays to guests and management. This role emphasizes hospitality, attentiveness, and teamwork.

Responsibilities include handling payments, maintaining clean work areas, and completing closing reports. Availability for late nights, holidays, and long shifts is required.