In-Room Dining Manager — Elevate Guest Experience

Loews Hotels & Co; Arlington (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive health & wellness benefits

401(k) & company match

Paid Sick Days, Vacation, Holidays

Paid Bereavement, Paid Pet Bereavement

Training & Development opportunities

Tuition Reimbursement

Pet Insurance

Team Member Hotel Rates

other discounts

perks and more

Job summary

Loews Arlington Hotel is seeking an experienced In-Room Dining Manager to lead a dynamic team in delivering exceptional guest experiences. You will oversee all in-room dining operations, coordinate with culinary partners, and uphold brand standards with precision and care.

The role requires at least two years of food & beverage leadership, a strong understanding of service standards, and the ability to multitask in a fast-paced environment.

Qualifications

• Minimum of two years Food & Beverage leadership experience.
• Strong knowledge of in-room dining operations, food safety, and service standards.
• Exceptional problem-solving abilities and attention to detail.
• Ability to multitask and work effectively in a fast-paced, high-pressure environment.
• Familiarity with POS systems and financial reporting tools.
• Effective management, leadership, organizational and communication skills.

Responsibilities

• Oversee all aspects of in-room dining operations, ensuring timely and accurate service for every guest.
• Develop and implement service standards and procedures that elevate the guest experience.
• Partner with the culinary team to accommodate special requests, dietary needs, and personalized touches.
• Monitor food and beverage presentation to maintain premium quality and brand standards.
• Recruit, train, and coach team members, fostering a culture of excellence and collaboration.
• Manage schedules, performance evaluations, and team development initiatives.
• Drive revenue through upselling techniques and creative promotions.
• Maintain inventory and ensure all equipment is in proper working condition.
• Uphold strict hygiene and safety protocols, ensuring compliance with health regulations.
• Prepare and analyze reports on service metrics, costs, and guest feedback to optimize performance.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Required to attend all mandatory training sessions and meetings.
• Perform other duties as assigned.

Skills

Inspirational Leader

Guest-Centric Problem Solver

Clear Communicator

Agile Multitasker

Detail-Oriented Professional

POS systems

Financial reporting tools

Tools

POS systems

Financial reporting tools

Job description

Loews Arlington Hotel is seeking an experienced In-Room Dining Manager to lead a dynamic team in delivering exceptional guest experiences. You will oversee all in-room dining operations, coordinate with culinary partners, and uphold brand standards with precision and care.

The role requires at least two years of food & beverage leadership, a strong understanding of service standards, and the ability to multitask in a fast-paced environment.