In-Room Dining Lead - Ultra-Premium Service

CoralTree Hospitality Group; Ivins (UT); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Employee dining room

Paid time off

Resort perks

Job summary

CoralTree Hospitality Group seeks an In-Room Dining Supervisor to lead daily IRD operations at Black Desert Resort. This hands-on role oversees a guest-facing team, ensures timely delivery of orders, and upholds ultra-premium service standards in a luxury resort environment.

The ideal candidate balances operational oversight with direct service support, working collaboratively with culinary and guest services teams to maintain efficiency, quality, and guest satisfaction at all times.

Qualifications

• 2–3 years of food and beverage experience, preferably in room service or upscale dining.
• Previous supervisory or leadership experience.
• Strong knowledge of service standards and guest experience expectations.
• Proficiency with guest billing processes (POS) and related systems.

Responsibilities

• Oversee daily in-room dining operations, ensuring timely and accurate delivery of all orders.
• Supervise, coach, and support IRD servers and support staff.
• Ensure orders are prepared, presented, and delivered to resort standards.
• Monitor service flow, timing, and order accuracy to maintain efficiency.
• Assist with order taking, POS entry, and guest communication as needed.
• Maintain cleanliness and organization of IRD service areas and equipment.
• Support inventory management, ordering, and supply levels.
• Ensure compliance with food safety, sanitation, and service standards.
• Partner with culinary and front office teams to ensure seamless service delivery.

Skills

Leadership

Guest experience

Operations

Food & Beverage

POS systems

Tools

POS systems

Job description

CoralTree Hospitality Group seeks an In-Room Dining Supervisor to lead daily IRD operations at Black Desert Resort. This hands-on role oversees a guest-facing team, ensures timely delivery of orders, and upholds ultra-premium service standards in a luxury resort environment.

The ideal candidate balances operational oversight with direct service support, working collaboratively with culinary and guest services teams to maintain efficiency, quality, and guest satisfaction at all times.