Lux Resort In-Room Dining Lead - Service & Ops

Black Desert Resort; Ivins (UT); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Employee dining room

Paid time off

Resort perks

Job summary

Black Desert Resort in Southern Utah seeks an In-Room Dining Supervisor to lead daily IRD operations. You will ensure timely, accurate room-service delivery and supervise a guest-facing team in a high-end setting. The role balances hands-on service with strong operational oversight.

The ideal candidate has 2–3 years in food and beverage with supervisory experience, proficient POS skills, and a commitment to premium guest experiences consistent with our ultra-premium standards.

Qualifications

• Minimum of 2–3 years of food and beverage experience, preferably in room service or upscale dining.
• Previous supervisory or leadership experience preferred.
• Proficiency with POS systems and guest billing processes.

Responsibilities

• Oversee daily in-room dining operations, ensuring timely and accurate delivery of all orders.
• Supervise, coach, and support IRD servers and support staff.
• Ensure all orders are properly prepared, presented, and delivered according to resort standards.
• Monitor service flow, timing, and order accuracy to maintain efficiency.
• Assist with order taking, POS entry, and guest communication as needed.
• Ensure proper setup of trays, carts, and in-room service standards.
• Oversee billing accuracy, posting to guest folios, and cash handling procedures.
• Handle guest inquiries, special requests, and service recovery professionally.
• Conduct pre-shift briefings and communicate daily priorities and updates.
• Maintain cleanliness and organization of IRD service areas and equipment.
• Support inventory management, ordering, and supply levels.
• Ensure compliance with food safety, sanitation, and service standards.
• Partner with culinary and front office teams to ensure seamless service delivery.
• Support scheduling, labor management, and productivity goals.
• Step into operational roles during peak periods to support the team.
• Uphold Black Desert Resort’s ultra‑premium hospitality standards.
• Perform other duties as assigned.

Skills

Leadership

Supervision

Communication

Multitasking

Guest service

Tools

POS systems

Guest billing processes

Job description

Black Desert Resort in Southern Utah seeks an In-Room Dining Supervisor to lead daily IRD operations. You will ensure timely, accurate room-service delivery and supervise a guest-facing team in a high-end setting. The role balances hands-on service with strong operational oversight.

The ideal candidate has 2–3 years in food and beverage with supervisory experience, proficient POS skills, and a commitment to premium guest experiences consistent with our ultra-premium standards.