In Room Dining Captain

Accor; San Francisco (CA); On-site; USD 33,000 - 46,000; Full time

Job summary

The In Room Dining team at Fairmont San Francisco, part of Accor, seeks a courteous professional to deliver exceptional service across all dining channels. You will act as busperson, server and order taker when needed, handling menus, beverage lists and orders with accuracy.

With strong communication, reliability and Excel/Word skills, you will support the F&B manager on special projects and maintain high standards in a fast-paced, guest-focused environment. $28.69 per hour.

Qualifications

• Previous Food & Beverage service experience preferred.
• Previous Opera or similar Point of Sale Programs preferred.
• Excellent communication and organizational skills.
• Strong interpersonal and problem solving abilities.
• Highly responsible & reliable.
• Ability to work well under pressure in a fast paced environment.
• Ability to work cohesively as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Proficient in Microsoft Excel and Word.

Responsibilities

• Consistently offer professional, friendly and engaging service.
• Understands and executes all roles of the In Room Dining (Private dining busperson, server and order taker) due to business needs.
• Assist guests regarding menu items in an informative and helpful way.
• Have full knowledge of all beverage lists.
• Deliver food and beverage in a timely and accurate manner.
• Pick up orders efficiently from the kitchen.
• Check outgoing orders for quality and accuracy of set up.
• Have full knowledge of all menu items, garnishes, contents and preparation methods.
• Follow outlet policies, procedures and service standards.
• Follow all safety and sanitation policies when handling food and beverage.
• Assist the F&B Manager with Special Projects utilizing Microsoft Excel and Word.
• Other duties as assigned.

Skills

Food & Beverage service

Opera POS

Excel

Word

Communication

Teamwork

Tools

Opera POS

Job description

Company Description

Since 1907, Fairmont has served as the San Francisco residence for U.S. presidents, world leaders and entertainment stars. The landmark hotel offers 606 well-appointed guest rooms and suites, three distinctive restaurants, a health club and easy access to the city’s most popular attractions. Fairmont San Francisco is located atop Nob Hill at 950 Mason Street.

Company Description

Since 1907, Fairmont has served as the San Francisco residence for U.S. presidents, world leaders and entertainment stars. The landmark hotel offers 606 well-appointed guest rooms and suites, three distinctive restaurants, a health club and easy access to the city’s most popular attractions. Fairmont San Francisco is located atop Nob Hill at 950 Mason Street.

Fairmont is proud to be an Equal Opportunity Employer.

Feel free to visit our website at http://www.fairmont.com/ to find out more about our company.

EOE/M/F/D/V

Job Description

What you will be doing

Reporting to the In Room Dining Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Understands and executes all roles of the In Room Dining (Private dining busperson, server and order taker) due to business needs.
• Assist guests regarding menu items in an informative and helpful way
• Have full knowledge of all beverage lists
• Deliver food and beverage in a timely and accurate manner
• Pick up orders efficiently from the kitchen
• Check outgoing orders for quality and accuracy of set up
• Have full knowledge of all menu items, garnishes, contents and preparation methods
• Follow outlet policies, procedures and service standards
• Follow all safety and sanitation policies when handling food and beverage.
• Assist the F&B Manager with Special Projects utilizing Microsoft Excel and Word.
• Other duties as assigned
• $28.69 Per Hour

Qualifications

Your experience and skills include

• Previous Food & Beverage service experience preferred
• Previous Silverware, Opera or similar Point of Sale Programs preferred
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Proficient in Microsoft Excel and Word.

Physical Aspects of Position (include but are not limited to)

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 30 lbs
• Occasional kneeling, pushing, pulling
• Occasional ascending or descending ladders, stairs and ramps

Additional Information

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

All your information will be kept confidential according to EEO guidelines.