In-Room Dining Experience Lead

Omni Hotels & Resorts; Louisville (KY); On-site; USD 30,000 - 40,000; Full time

Job summary

A luxury hotel chain in Louisville is seeking an In-Room Dining Cashier responsible for providing a five-diamond quality service experience to guests. You will handle guest orders, ensure accurate delivery, and assist with amenity deliveries. Ideal candidates should possess strong communication skills, previous customer service, and cashiering experience. Flexibility to work varied hours including nights and weekends is required. Join a vibrant team that values exceptional service.

Qualifications

• Ability to communicate clearly with guests and co-workers in English both verbally and in writing.
• Previous customer service experience preferred.
• Must have STAR and Food Handlers Certifications upon first day of work.

Responsibilities

• Follow Omni guidelines for up-selling to enhance revenue and guest satisfaction.
• Process and expedite Select Guest (loyalty program) orders.
• Enter all guest orders into the point-of-sale system (MICROS) according to Omni standards.

Skills

Communication skills

Customer service

Cash handling

Computer skills

Tools

MICROS POS system

Job description

A luxury hotel chain in Louisville is seeking an In-Room Dining Cashier responsible for providing a five-diamond quality service experience to guests. You will handle guest orders, ensure accurate delivery, and assist with amenity deliveries. Ideal candidates should possess strong communication skills, previous customer service, and cashiering experience. Flexibility to work varied hours including nights and weekends is required. Join a vibrant team that values exceptional service.