In-Room Dining Concierge & Billing Specialist

Loews Hotels & Co; Miami Beach (FL); On-site; USD 17,000 - 26,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Tuition reimbursement

Pet insurance

Hotel rates

Job summary

Loews Miami Beach Hotel seeks a Room Service Cashier to deliver an elevated in-room dining experience. You will take orders, guide guests on menu choices, and upsell thoughtfully while coordinating with Culinary and Room Service teams.

You will ensure precise billing, monitor order flow, and maintain logs. Strong customer service, phone etiquette, and teamwork are essential in this role at our oceanfront resort in South Beach.

Qualifications

• High School Diploma or equivalent required.
• Knowledge of food and beverage terminology; ability to learn upselling techniques.
• Strong guest service skills with excellent telephone etiquette.
• Proficiency with computer systems and office or communication equipment.
• Strong organizational and communication skills.

Responsibilities

• Take and process in-room dining orders accurately and efficiently in accordance with Loews standards.
• Assist guests with menu selections and provide knowledgeable food and beverage recommendations.
• Upsell items thoughtfully to enhance the guest experience and support revenue goals.
• Monitor order flow to ensure timely preparation, delivery, and follow-up.
• Communicate guest orders, requests, and changes clearly with Culinary and Room Service teams.
• Dispatch servers or bussers for deliveries, guest requests, and tray retrieval.
• Follow up with guests to confirm satisfaction with food quality and service.
• Respond to guest concerns or complaints professionally and with ownership.
• Maintain accurate in-room dining tracking logs and control records.
• Ensure correct billing and posting of all in-room dining and amenity charges.
• Stay informed on menu availability, specials, and out-of-stock items.
• Maintain a clean, organized work area and adhere to safety and sanitation standards.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Required to attend all mandatory training sessions and meetings.
• Perform other duties as assigned.

Skills

Guest service

Telephone etiquette

Upselling

Multitasking

Teamwork

Education

High School Diploma or equivalent

Tools

POS system

Job description

Loews Miami Beach Hotel seeks a Room Service Cashier to deliver an elevated in-room dining experience. You will take orders, guide guests on menu choices, and upsell thoughtfully while coordinating with Culinary and Room Service teams.

You will ensure precise billing, monitor order flow, and maintain logs. Strong customer service, phone etiquette, and teamwork are essential in this role at our oceanfront resort in South Beach.