In Room Dining Agent (Cashier/Order taker)

Sahara Las Vegas; Las Vegas (NV); Vor Ort; USD 17.000 - 25.000; Vollzeit

Zusammenfassung

Sahara Las Vegas is seeking an In Room Dining Agent (Cashier/Order taker) to deliver exceptional guest service in a fast-paced hotel environment. You will handle guest orders, process payments, and coordinate with servers and kitchen to ensure timely delivery, while maintaining accuracy of room numbers and guest details.

We value a polished, friendly demeanor, strong communication, and the ability to multitask in a VIP-driven setting.

Qualifikationen

• Minimum six months experience as a Reservationist or Cashier/Order taker.
• Must be at least 21 years of age.
• Must obtain Nevada Alcohol Awareness Card and Nevada Food Handler Safety Training Card.
• Hospitality driven attitude.
• Highly organized with ability to multitask.
• Polished, professional, friendly and dynamic.
• VIP-driven guest service environment.
• Sense of urgency in completing responsibilities/tasks.
• Able to work in a fast-paced, high pressure environment.
• Excellent verbal and written English.
• Willing to go above and beyond.

Aufgaben

• Answer Room Service phone within two rings with correct salutations and etiquette.
• Take guests' food and beverage orders using suggestive selling techniques and department standards.
• Input orders into the system and distribute to servers; ensure authorization for room charges.
• Process all payment methods per Accounting procedures.
• Greet guests warmly and make them feel welcome.
• Communicate with management and kitchen staff to address guest needs.
• Maintain knowledge of departmental policies and standards.
• Resolve guest complaints to ensure satisfaction.
• Ensure accuracy of guest name and room number for delivery.
• Use POS system as specified and ensure timely delivery of orders.
• Input charges for amenity orders and coordinate delivery with servers.

Kenntnisse

Customer service

Multitasking

Professional demeanor

English proficiency

Tools

POS system

Jobbeschreibung

In Room Dining Agent (Cashier/Order taker) Company SAHARA City Las Vegas Pay range 0

Are you motivated to Have Fun & Make Friends? We are, so if you want to feel excited on your way to work and can’t wait to be a part of Service Luxury Style this could be the job for you.

Job Focus:

Focus is on, but not limited to the following:

• Must love and support their TEAM!
• Must love and take care of guests!
• Must say “yes” and “thank you” often!
• Answer Room Service phone within two rings, using correct salutations and telephone etiquette
• Take guests' food and beverage orders, utilizing suggestive selling techniques and following all departmental standards
• Input orders into system and distribute to Servers; ensure authorization for room charges
• Process all payment methods in accordance with Accounting procedures and policies
• Greet guests in a positive, friendly manner and make them feel welcome
• Effectively communicate with management, chefs and culinary staff in order to fulfill and address any issues or needs requested by guests and or other employees
• Maintain complete knowledge of and comply with all departmental policies, procedures, and standards
• Resolve guest complaints, ensuring guest satisfaction
• Ensure accuracy of guest name and room number of each order for delivery
• Access all functions of the POS system in accordance to specifications
• Ensure timely set up and delivery of orders
• Input charges for amenity orders and coordinate delivery of such with Servers; following departmental procedures
• Review and maintain the mini bar system and dispatch refill requests
• Dispatch table/dirty dish pick ups
• Performs other job related duties as assigned

Desired Qualifications:

• Prefer a minimum of six (6) months experience as a Reservationist or Cashier/Order taker
• Must be at least 21 years of age or older
• Ability to obtain a valid Nevada Alcohol Awareness Card and Nevada Food Handler Safety Training Card
• Must have an exceptional personality and hospitality driven attitude
• Must be a highly organized individual with the ability to handle numerous tasks at a time
• Must be polished, professional, friendly, dynamic and able to multitask
• Able to take initiative in a VIP driven and guest service focused environment
• Maintains a "sense of urgency" attitude for the completion of responsibilities/tasks
• Ability to work in a fast-paced, high pressure environment
• Has excellent verbal and written communication skills- proficiency in English required
• Dedicated and willing to go above and beyond