In-Plant Warehouse Coordinator | IN

TTI; Fort Wayne (IN); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an In-Plant Warehouse Coordinator to provide exceptional customer service and warehouse support at a strategic customer location. This role involves managing inventory, processing orders, and ensuring smooth operations through effective communication with various stakeholders. The ideal candidate will have a strong background in customer support, excellent communication skills, and proficiency in essential software tools. Join a forward-thinking organization that values growth, community involvement, and professional development opportunities.

Benefits

Medical/Dental/Vision Insurance

401(k) with matching

Tuition Reimbursement

Ongoing Training

Philanthropic Opportunities

Qualifications

• 6 months experience in customer support or similar role required.
• Knowledge of company product lines, services, policies, and procedures.

Responsibilities

• Verifies and expedites customer orders to ensure accuracy.
• Communicates with Material Acquisition Specialist regarding product issues.
• Completes monthly cycle counts and annual physical inventory checks.

Skills

Microsoft Outlook

Microsoft Teams

SharePoint

Microsoft Word

Microsoft Excel

Microsoft Access

Verbal Communication

Written Communication

Customer Service

Education

High School Diploma or GED

Job description

TTI, Inc. is looking for an In-Plant Warehouse Coordinator.

The In-plant Warehouse Coordinator provides world class customer service and warehouse support at an on-site customer warehouse location by receiving inventory, pulling customer orders, assisting with business inquiries, coordinating special customer request, providing mutually acceptable issue resolution, and serving as a point of contact for a TTI assigned strategic customer.

Headquartered in Fort Worth, TX, TTI, Inc. is the world’s leading authorized distributor of passive, connector, electromechanical, and discrete components. Celebrating more than 50 years, this Berkshire Hathaway company is ever-growing and has over 100 locations in North America, Europe, and Asia! Join a winning team in a growing global organization!

ACCOUNTABILITIES

• Verifies and expedites customer orders to ensure accuracy and timely delivery.
• Confirms product availability and manufacturer details. Provides information to customer regarding stock status by answering inquiries by phone and email by looking up the inquiries in the Express and Access database.
• Communicates with Material Acquisition Specialist and/or Manager regarding any customer product issues.
• Recommends alternate parts numbers used to fill releases.
• Coordinates issue resolution by working with the Material Acquisition Specialist and/or Manager and the customer to ensure smooth process from sales to receiving to part issuance.
• Assists the Material Acquisition Specialist with the Daily Audit process by verifying part numbers, manufacturers, date codes, release numbers, quantities, and alternate or secondary parts to finalize sales approval.
• Performs stock checks and obtains required information to resolve or prevent the issuance of suspect parts by containing inventory that is on hold for quality purposes.
• Participates in the company Total Quality process by following established policies and procedures.
• Provides support to the Material Acquisition Specialist and Manager by building effective customer rapport and researching and preparing customer return authorizations, confirming counts, entering information into the RMA Tracker spreadsheet, and packaging and shipping returns to the Texas warehouse.
• Informs the Material Acquisition Specialist of parts on the picklists that are new receipts to the OSS program.
• Assists with the review of purchase orders and creating BOM adds.
• Reviews pick list and follows up with the Material Acquisition Specialists and Manager to get parts moved to the storeroom location. Utilizes the various software programs to identify where parts are available and ensures they are shipped where needed.
• Communicates the arrival of critical shortage parts to the Material Acquisition Manager and client Sourcing Engineers. Enters release details on the Critical Part Shortage report.
• Works open pick list to verify the following:
  • Determines where parts are in stock and ensures their movement to the appropriate warehouse or storeroom location.
  • Pulls material to fill picks.
  • Re-labels items with the customer part number.
  • Enters releases into the Access database, scans material and transmits picks to the Texas warehouse server, and scans labels into the client Oracle database system.
  • Delivers parts to the correct client bin location.
• Completes monthly cycle counts and annual physical inventory checks.
• Receives in new inventory and stocks into appropriate bin locations.
• Removes excess inventory into overflow inventory location within the storeroom.
• Isolates suspect parts and RMA return material.
• Handles all client stock check requests and communicate any anomalies to the Material Acquisition Manager.
• Processes both the both AM & PM picklist reports in a timely manner and communicate any shortages to the Material Acquisition Manager.
• Creates new bin locations and removes obsolete bin locations.
• Notifies client Sourcing Engineers when a manual release is needed, and requests holds to be removed prior to issuing parts.
• Performs all other related duties as assigned.

EDUCATION & EXPERIENCE

• Requires a High School Diploma or GED with 6 months experience in a customer support or similar role, preferably in the Electronics Components industry; or equivalent combination of education and experience.

SKILLS & CERTIFICATIONS

• Knowledge of company product lines, services, policies, and procedures.
• Ability to use the computer system proficiently. This includes knowledge of the following software programs: Microsoft Outlook, Microsoft Teams, SharePoint Word, Excel, and Access. Intermediate level experience in Excel highly recommended.
• Possesses excellent verbal and written communication skills.
• Must have good telephone etiquette and ability to write routine business correspondence.
• Ability to add, subtract, multiply, and divide units of measure.

This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). To perform the position, you must be a U.S. Person as defined by ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. ‘Green Card Holder’), Political Asylee, or Refugee.

Please note that we do not offer relocation assistance for this position. Candidates must be local or willing to relocate at their own expense.

Visa sponsorship is not available for this role. Only candidates authorized to work in the United States will be considered.

This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at any time at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities.

What we offer our team members:

• A great benefits package that includes (but is not limited to) Medical/ Dental/ Vision, 401(k)/Roth plan with matching, and Healthcare Savings Accounts.
• Educational Assistance (Tuition Reimbursement).
• Ongoing training throughout your employment with opportunities to participate in professional and personal development programs.
• A strong focus on giving back to our communities through philanthropic opportunities.

Want to learn more? Visit us atWorking at TTI, Inc.

We are an Equal Opportunity Employer, and we support protected veterans and individuals with disabilities through our affirmative action program.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.