In-Person Insurance Customer Care Specialist

State Farm; Northwood (IA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Opportunity for advancement

Training & development

Job summary

Dave Osborne State Farm in Northwood, IA is seeking a Customer Service Representative to greet clients, answer questions, process policy changes, and support our agents to ensure timely, professional service.

This in-person role emphasizes relationship-building, problem-solving, and teamwork in a supportive office environment, with a standard weekday schedule, competitive pay, and opportunities for advancement.

Qualifications

• Previous customer service experience (insurance experience preferred, but not required).
• Strong communication and organizational skills.
• Basic computer proficiency and comfort with learning new systems.
• Positive attitude, reliability, and attention to detail.

Responsibilities

• Welcome and assist clients in person and over the phone with policy questions, payments, and service requests
• Support agents with documentation, quotes, and policy updates
• Maintain accurate records and follow up with clients to ensure satisfaction
• Help create a warm, professional, and organized office environment
• Contribute to team goals by assisting where needed and communicating clearly

Skills

Customer service

Communication

Organization

Reliability

Basic computer skills

Job description

Dave Osborne State Farm in Northwood, IA is seeking a Customer Service Representative to greet clients, answer questions, process policy changes, and support our agents to ensure timely, professional service.

This in-person role emphasizes relationship-building, problem-solving, and teamwork in a supportive office environment, with a standard weekday schedule, competitive pay, and opportunities for advancement.