Insurance Customer Service Specialist | Flexible Schedule

Carolina Espinoza; Iowa City (IA); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

License reimbursement

401(k)

Bonus

Competitive salary

Flexible schedule

Health insurance

Advancement opportunities

Paid time off

Training & development

Job summary

State Farm Agent Team Member at Carolina Espinoza - State Farm Agent in Iowa City, IA, provides policy information, processes changes, handles claims, and maintains accurate customer records. This role focuses on delivering exceptional service and building trust within the local community.

You will collaborate with the agency team, respond to inquiries promptly, and contribute to a positive, growth-oriented environment with opportunities for advancement and ongoing training.

Qualifications

• Strong communication and interpersonal abilities.
• Passive listening and effective problem solving.
• Prior customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Customer service

Job description

State Farm Agent Team Member at Carolina Espinoza - State Farm Agent in Iowa City, IA, provides policy information, processes changes, handles claims, and maintains accurate customer records. This role focuses on delivering exceptional service and building trust within the local community.

You will collaborate with the agency team, respond to inquiries promptly, and contribute to a positive, growth-oriented environment with opportunities for advancement and ongoing training.