In-Person Financial Aid & Billing Specialist

Benjamin Franklin Cummings Institute of Technology; Boston (MA); On-site; USD 50,000 - 60,000; Full time

Job summary

Franklin Cummings Tech in Boston seeks a Financial Aid & Student Accounts Advisor to support students through the enrollment lifecycle, advising on FAFSA, verification, and MPN processes. You will assist with billing inquiries, payment plans, and health insurance enrollment while upholding compliance and customer service standards.

This in-person role emphasizes equity, accessibility, and collaboration across departments to minimize barriers to enrollment and completion.

Qualifications

• Associate degree or equivalent combination of education and experience.
• Two or more years of customer service, student support, financial services, or related work.

Responsibilities

• Provide financial aid and student accounts support for prospective and current students.
• Collaborate with Admissions, Financial Aid, Student Accounts, and Enrollment Operations to ensure smooth service.

Skills

Customer service

Communication

Data savvy

Attention to detail

Confidentiality

Collaboration

In-person service

Equity & inclusion

Education

Associate degree

Bachelor’s degree (preferred)

Tools

Microsoft Office

Jenzabar J1

Job description

Franklin Cummings Tech in Boston seeks a Financial Aid & Student Accounts Advisor to support students through the enrollment lifecycle, advising on FAFSA, verification, and MPN processes. You will assist with billing inquiries, payment plans, and health insurance enrollment while upholding compliance and customer service standards.

This in-person role emphasizes equity, accessibility, and collaboration across departments to minimize barriers to enrollment and completion.