Customer Success Specialist - Air Quality Solutions

OmniCleanAir LLC; Indiana (PA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Paid holidays and PTO

Medical, dental, and vision coverage

Simple IRA with 3% employer match

Employee Assistance Program

Flexible Spending Account

Life Insurance & AD&D

Job summary

Omni CleanAir in Monroe, WA is seeking a Customer Success Specialist to ensure customer satisfaction and drive success across our multi-channel go-to-market including our e-commerce store. You will build relationships with customers and authorized resellers, educate on the product portfolio, and handle pre-sales through order fulfillment.

This role requires excellent communication, problem-solving, and a hands-on, team-oriented approach to delivering exceptional customer experiences.

Qualifications

• High school diploma/GED; Associates degree or higher preferred.
• Excellent time management and ability to meet deadlines.
• Proficiency in Microsoft Office; strong organizational skills.

Responsibilities

• Develop detailed understanding of the Omni CleanAir portfolio to educate and guide customers.
• Build and nurture relationships with customers and resellers.
• Support the commercial team in expanding distribution and partnerships.
• Participate in pre-sales activities, including product demonstrations and answering queries.
• Data entry, invoicing and sales operations reporting with accuracy and timeliness.
• Collaborate with technical support to resolve issues promptly.
• Gather customer feedback and relay insights for continuous improvement.
• Identify areas for process optimization to enhance the customer journey.

Skills

Time management

Phone & cold calling

Customer service

Collaboration

Microsoft Office

Problem solving

Multichannel support

Education

High school diploma or GED

Associate degree or higher preferred

Tools

Salesforce

Zoho CRM

Job description

Omni CleanAir in Monroe, WA is seeking a Customer Success Specialist to ensure customer satisfaction and drive success across our multi-channel go-to-market including our e-commerce store. You will build relationships with customers and authorized resellers, educate on the product portfolio, and handle pre-sales through order fulfillment.

This role requires excellent communication, problem-solving, and a hands-on, team-oriented approach to delivering exceptional customer experiences.