Alaska In-Person CSR - Community Impact

Alaska Power & Telephone Company; Wrangell (AK); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

Alaska Power & Telephone Company is seeking a Customer Service Representative to join our in-person team in Craig, Haines, Ketchikan, Petersburg or Wrangell, Alaska. The role requires residence in one of these locations and offers starting pay of $24.00/hour (DOE) with a comprehensive benefits package.

As a CSR, you will be the friendly voice of AP&T, helping customers with power and telecom services, processing payments, answering calls, and supporting billing and administrative tasks while

Qualifications

• High School Diploma or GED required.
• 1-2 years of office or customer service experience.
• Proficiency with Microsoft Office and 10-key.
• Valid driver's license and insurability by AP&T.
• Willingness to travel occasionally for training or meetings.
• Ability to professionally represent AP&T and promote services at events.
• Background check and drug screening may be required.

Responsibilities

• Serve as friendly face and voice of AP&T for customers.
• Assist customers with power and telecom services; process payments.
• Answer calls; support billing and administrative tasks.
• Promote AP&T services to customers and communities.

Skills

Customer focus

Clear communication

Dependable

Calm under pressure

Education

High School Diploma or GED

Tools

Microsoft Office

10-key

Driver's license

Job description

Alaska Power & Telephone Company is seeking a Customer Service Representative to join our in-person team in Craig, Haines, Ketchikan, Petersburg or Wrangell, Alaska. The role requires residence in one of these locations and offers starting pay of $24.00/hour (DOE) with a comprehensive benefits package.

As a CSR, you will be the friendly voice of AP&T, helping customers with power and telecom services, processing payments, answering calls, and supporting billing and administrative tasks while