In-Person Client Services Concierge (Tax Season)

H&R Block, Inc.; Pineville (NC); On-site; USD 21,000 - 28,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to greet clients and manage front-desk operations. This in-person role supports scheduling, check-in, and collaboration with tax professionals to match client needs with the right expert.

The position requires strong interpersonal skills, the ability to multitask, and availability for evenings and weekends during tax season. It offers an entry path into tax preparation or office leadership within a supportive team

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong communication and collaboration with team members.
• Ability to multitask and manage priorities.
• Excellent organization and attention to detail.
• Comfort with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and be the welcoming face of the office.
• Answer phones, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning documents.
• Maintain office organization and cleanliness for a professional client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

multitasking

Organizational skills

Microsoft Office

Scheduling

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to greet clients and manage front-desk operations. This in-person role supports scheduling, check-in, and collaboration with tax professionals to match client needs with the right expert.

The position requires strong interpersonal skills, the ability to multitask, and availability for evenings and weekends during tax season. It offers an entry path into tax preparation or office leadership within a supportive team