In-Person Case Manager — Care Coordination & Staffing

SBH Community Service Network Inc.; New York (NY); Hybrid; USD 55,000 - 90,000; Full time

Job summary

SBH Career in Williamsburg, Brooklyn, NY is seeking an organized and proactive Case Manager to manage a caseload of patients and coordinate caregiver placement and scheduling.

You will work closely with patients, families, and caregivers to ensure staffing coverage and handle day-to-day scheduling in a fast-paced, in-person environment.

The role requires strong communication, quick thinking, and exceptional organization, with attention to detail and responsiveness to last-minute staffing changes.

Qualifications

• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities.
• Ability to manage multiple patients, caregivers, and schedules simultaneously.

Responsibilities

• Manage an assigned caseload of patients and their caregiver needs.
• Match caregivers with patients based on needs and scheduling requirements.
• Coordinate schedules between patients, families, and caregivers.
• Re-staff cases when caregivers cancel or become unavailable.
• Identify available caregivers and fill open shifts efficiently.
• Maintain regular communication with patients, families, and caregivers.
• Respond to scheduling changes and time-sensitive issues.
• Escalate complex case issues to management when necessary.

Skills

Communication skills

Organizational skills

Time-management

Multi-tasking

Problem-solving

Tools

CRM systems

Scheduling software

Job description

SBH Career in Williamsburg, Brooklyn, NY is seeking an organized and proactive Case Manager to manage a caseload of patients and coordinate caregiver placement and scheduling.

You will work closely with patients, families, and caregivers to ensure staffing coverage and handle day-to-day scheduling in a fast-paced, in-person environment.

The role requires strong communication, quick thinking, and exceptional organization, with attention to detail and responsiveness to last-minute staffing changes.