Case Manager

SBH Community Service Network Inc.; New York (NY); On-site; USD 55,000 - 90,000; Full time

Job summary

SBH Career in Williamsburg, Brooklyn, NY is seeking an organized and proactive Case Manager to manage a caseload of patients and coordinate caregiver placement and scheduling.

You will work closely with patients, families, and caregivers to ensure staffing coverage and handle day-to-day scheduling in a fast-paced, in-person environment.

The role requires strong communication, quick thinking, and exceptional organization, with attention to detail and responsiveness to last-minute staffing changes.

Qualifications

• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities.
• Ability to manage multiple patients, caregivers, and schedules simultaneously.

Responsibilities

• Manage an assigned caseload of patients and their caregiver needs.
• Match caregivers with patients based on needs and scheduling requirements.
• Coordinate schedules between patients, families, and caregivers.
• Re-staff cases when caregivers cancel or become unavailable.
• Identify available caregivers and fill open shifts efficiently.
• Maintain regular communication with patients, families, and caregivers.
• Respond to scheduling changes and time-sensitive issues.
• Escalate complex case issues to management when necessary.

Skills

Communication skills

Organizational skills

Time-management

Multi-tasking

Problem-solving

Tools

CRM systems

Scheduling software

Job description

Position Details

Location: Williamsburg, Brooklyn, NY – In-Person

Employment Type: Full-Time

Schedule: Monday–Friday, 9:00 AM–5:00 PM

Compensation: Based on Experience

Position Overview

A growing healthcare organization is seeking an organized and proactive Case Manager to manage a caseload of patients and coordinate caregiver placement and scheduling.

The Case Manager will work closely with patients, families, and caregivers to ensure each case is appropriately staffed and that day-to-day scheduling needs are handled efficiently. This position requires someone who can communicate effectively, think quickly, stay organized, and respond to last-minute staffing changes in a fast-paced environment.

Key Responsibilities

• Manage an assigned caseload of patients and their ongoing caregiver needs.
• Match caregivers with patients based on each family's specific needs, preferences, and scheduling requirements.
• Coordinate schedules between patients, families, and caregivers.
• Quickly re-staff cases when caregivers cancel or become unavailable.
• Identify available caregivers and fill open shifts as efficiently as possible.
• Maintain regular communication with patients, families, and caregivers.
• Respond to scheduling changes, call-outs, and other time-sensitive issues.
• Follow up with families to ensure appropriate caregiver coverage.
• Build positive working relationships with caregivers and families.
• Maintain accurate records of case assignments, schedules, changes, and communications.
• Keep internal systems updated with current patient and caregiver information.
• Work closely with internal teams to resolve staffing and scheduling challenges.
• Escalate complex case issues to management when necessary.
• Help ensure continuity of care by minimizing gaps in caregiver coverage.
• Manage multiple cases and priorities while maintaining a high-level of professionalism and responsiveness.

Qualifications

• Previous experience in case management, home care, healthcare staffing, scheduling, coordination, or a related role preferred.
• Strong verbal and written communication skills.
• Excellent organizational and time-management abilities.
• Ability to manage multiple patients, caregivers, and schedules simultaneously.
• Strong problem-solving skills and ability to think quickly when unexpected staffing issues arise.
• Comfortable making and receiving frequent phone calls.
• Strong follow-up skills and attention to detail.
• Ability to remain calm and professional in a fast-paced environment.
• Dependable, proactive, and highly responsive.
• Comfortable working in person in Williamsburg, Brooklyn.
• Basic computer skills and ability to learn scheduling, CRM, or case-management systems.