Case Manager

SBH Community Service Network Inc.; New York (NY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

SBH Community Service Network Inc. in Brooklyn seeks a Case Manager to coordinate patient care and caregiver scheduling in-person at Williamsburg location. The role requires organizing caseloads, matching caregivers, and handling scheduling changes with professionalism.

You will manage multiple cases, maintain accurate records, and communicate effectively with patients, families, and caregivers in a fast-paced environment.

Qualifications

• Experience in case management, home care or related healthcare staffing roles.
• Strong verbal and written communication skills.
• Excellent organizational and time-management abilities.
• Ability to manage multiple patients, caregivers, and schedules simultaneously.
• Calm, professional under pressure; respond to last-minute staffing changes.
• Comfortable working in person in Williamsburg, Brooklyn.

Responsibilities

• Manage an assigned caseload of patients and their caregiver needs.
• Match caregivers with patients based on family needs and scheduling.
• Coordinate schedules between patients, families, and caregivers.
• Re-staff cases when caregivers cancel or are unavailable.
• Identify available caregivers and fill open shifts as efficiently as possible.
• Maintain regular communication with patients, families, and caregivers.
• Respond to scheduling changes, call-outs, and other time-sensitive issues.
• Follow up with families to ensure appropriate caregiver coverage.
• Build positive working relationships with caregivers and families.
• Maintain accurate records of case assignments, schedules, changes, and communications.
• Keep internal systems updated with current patient and caregiver information.
• Work closely with internal teams to resolve staffing and scheduling challenges.
• Escalate complex case issues to management when necessary.
• Help ensure continuity of care by minimizing gaps in caregiver coverage.
• Manage multiple cases and priorities while maintaining a high level of professionalism and responsiveness.

Skills

Case management

Home care

Healthcare staffing

Scheduling

Coordination

Verbal communication

Written communication

Time management

Job description

Location: Williamsburg, Brooklyn, NY – In-Person
Employment Type: Full-Time
Schedule: Monday–Friday, 9:00 AM–5:00 PM
Compensation:Based on Experience

Position Overview

Case Manager

Location: Williamsburg, Brooklyn, NY – In-Person
Employment Type: Full-Time
Schedule: Monday–Friday, 9:00 AM–5:00 PM
Compensation:Based on Experience

A growing healthcare organization is seeking an organized and proactive Case Manager to manage a caseload of patients and coordinate caregiver placement and scheduling.

The Case Manager will work closely with patients, families, and caregivers to ensure each case is appropriately staffed and that day-to-day scheduling needs are handled efficiently. This position requires someone who can communicate effectively, think quickly, stay organized, and respond to last-minute staffing changes in a fast-paced environment.

Key Responsibilities

• Manage an assigned caseload of patients and their ongoing caregiver needs.
• Match caregivers with patients based on each family's specific needs, preferences, and scheduling requirements.
• Coordinate schedules between patients, families, and caregivers.
• Quickly re-staff cases when caregivers cancel or become unavailable.
• Identify available caregivers and fill open shifts as efficiently as possible.
• Maintain regular communication with patients, families, and caregivers.
• Respond to scheduling changes, call-outs, and other time-sensitive issues.
• Follow up with families to ensure appropriate caregiver coverage.
• Build positive working relationships with caregivers and families.
• Maintain accurate records of case assignments, schedules, changes, and communications.
• Keep internal systems updated with current patient and caregiver information.
• Work closely with internal teams to resolve staffing and scheduling challenges.
• Escalate complex case issues to management when necessary.
• Help ensure continuity of care by minimizing gaps in caregiver coverage.
• Manage multiple cases and priorities while maintaining a high level of professionalism and responsiveness.

Qualifications

• Previous experience in case management, home care, healthcare staffing, scheduling, coordination, or a related role preferred.
• Strong verbal and written communication skills.
• Excellent organizational and time-management abilities.
• Ability to manage multiple patients, caregivers, and schedules simultaneously.
• Strong problem-solving skills and ability to think quickly when unexpected staffing issues arise.
• Comfortable making and receiving frequent phone calls.
• Strong follow-up skills and attention to detail.
• Ability to remain calm and professional in a fast-paced environment.
• Dependable, proactive, and highly responsive.
• Comfortable working in person in Williamsburg, Brooklyn.
• Basic computer skills and ability to learn scheduling, CRM, or case-management systems.