In-Office Work Order Coordinator: Client & Tech Liaison

RED FACILITY SOLUTIONS LLC; Town of Florida (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

Red Facility Solutions is seeking an organized, positive Work Order Coordinator to serve as the main liaison between clients and field technicians, coordinating work orders from dispatch through completion.

This in-office role requires strong communication, problem-solving, and the ability to manage multiple priorities in a fast-paced environment while delivering excellent day-to-day client service. Candidates must be available for an in-person interview.

Qualifications

• Positive, professional, and solution-oriented attitude.
• Strong problem-solving abilities.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Customer service, dispatching, or work-order coordination experience is preferred.
• Strong computer and data-entry skills.
• Reliable attendance and the ability to work in the office daily.

Responsibilities

• Coordinate and monitor work orders from assignment through completion.
• Communicate with clients and technicians regarding scheduling, job status, and required updates.
• Follow up on delays, incomplete work, and outstanding information.
• Maintain accurate work-order notes, records, and documentation.
• Handle incoming calls, emails, and other communications.
• Build and maintain strong client relationships.
• Provide exceptional day-to-day client service.
• Manage multiple work orders and priorities while maintaining close attention to detail.
• Assist with resolving issues and escalating concerns when necessary.
• Perform data entry and general administrative duties.

Skills

Attitude: positive, professional, and

Problem solving

Verbal and written communication

Organizational skills

Multitasking

Customer service/dispatch experience

Data-entry

Reliability

Job description

Red Facility Solutions is seeking an organized, positive Work Order Coordinator to serve as the main liaison between clients and field technicians, coordinating work orders from dispatch through completion.

This in-office role requires strong communication, problem-solving, and the ability to manage multiple priorities in a fast-paced environment while delivering excellent day-to-day client service. Candidates must be available for an in-person interview.