In-Office Teller: Banking Solutions & CX Focus

PNC; Sonora (CA); On-site; USD 33,000 - 55,000; Full time

Benefits offered by this job

Medical / dental / vision coverage

401(k) with company match

Paid time off

Job summary

PNC in Sonora, CA is seeking a Teller in its Retail Banking group. This in-office role focuses on delivering a superior customer experience, educating customers on financial options, and identifying opportunities to refer customers to branch staff.

You will support daily branch operations while upholding policy and accuracy standards. The role emphasizes customer service, accuracy, and ability to help customers manage transactions using available technology, with a base salary in the stated

Qualifications

• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions. Identifies banking opportunities during the customer interaction and refers as appropriate.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to solve customer's problems.
• Adheres to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Job description

PNC in Sonora, CA is seeking a Teller in its Retail Banking group. This in-office role focuses on delivering a superior customer experience, educating customers on financial options, and identifying opportunities to refer customers to branch staff.

You will support daily branch operations while upholding policy and accuracy standards. The role emphasizes customer service, accuracy, and ability to help customers manage transactions using available technology, with a base salary in the stated