Operations Technical Trainer

Socket Telecom LLC; New York (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Bonus potential or commission

Medical, dental, vision, life, and 401

Free coaching/counseling for employees

Free fiber service

Tuition reimbursement

Community engagement opportunities

Culture that values results

Job summary

Socket Fiber is seeking a Technical Trainer to design and deliver training that helps employees understand, install, maintain, and support fiber optic technologies. You will translate complex fiber equipment, systems, and processes into clear, hands-on learning experiences for new hires and existing employees.

This role will also take part in quality assurance to ensure that all installations are completed to the highest standard.

Qualifications

• Two to five years of experience in telecommunications, network engineering, or a dedicated technical training role.
• Working knowledge of fiber optic technology, installation practices, equipment, and field operations.
• Ability to develop and deliver instructor-led, virtual, and hands-on technical training.
• Strong public speaking, active listening, coaching, and facilitation skills.
• Ability to explain complex technical concepts clearly to different audiences.
• Experience using an LMS to manage training records and learner progress.

Responsibilities

• Lead instructor-led workshops, virtual classes, and hands-on lab sessions for new hires and existing employees.
• Create training manuals, digital learning modules, job aids, guides, and practical assessments.
• Use a Learning Management System (LMS) to track learner progress, assessment results, completion records, and feedback.
• Update courses and resources to reflect telecom advancements, software updates, equipment changes, and applicable safety standards.
• Answer technical questions and provide individual coaching or performance remediation when needed.
• Gather learner feedback and review assessment results to improve training content and delivery.
• Collaborate with technical leaders and subject matter experts to validate training accuracy and align instruction with operational needs.
• Conduct on-site inspections to ensure installations are completed according to Socket Fiber’s standards.
• Maintain regular, reliable attendance.

Skills

Technical training

Fiber optic technology

Public speaking

LMS management

Coaching & facilitation

Clear communication

Education

Bachelor's degree in Telecommunications

Tools

Learning Management System (LMS)

Job description

Socket Fiber is one of the fastest growing fiber internet providers in Missouri, Illinois, Arkansas and Tennessee and is dedicated to building and expanding high-speed fiber optic networks that connect communities. Socket Fiber is a company with more than 25 years of experience. We are committed to innovation, quality, and delivering exceptional service to our customers. Join our dynamic team and help shape the future of connectivity!

Socket is seeking a knowledgeable and engaging Technical Trainer to join our talented workforce. This role develops and delivers training that helps employees understand, install, maintain, and support fiber optic technologies. You will translate complex fiber equipment, systems, and processes into clear, hands-on learning experiences for new hires and existing employees. This role will also take part in quality assurance to ensure that all installations are completed to the highest standard.

A Day in the Life

Your day may begin by reviewing training schedules, preparing equipment, and making sure course materials reflect current fiber technology and safety practices. You might lead a classroom workshop, facilitate a virtual session, or guide employees through a hands-on lab involving fiber optic systems, equipment, and field processes. Throughout the day, you'll answer technical questions, coach learners, track progress in the Learning Management System, and partner with subject matter experts to keep training practical, accurate, and relevant.

What You'll Do

Key responsibilities include:

• Lead instructor-led workshops, virtual classes, and hands-on lab sessions for new hires and existing employees
• Create training manuals, digital learning modules, job aids, guides, and practical assessments
• Use a Learning Management System (LMS) to track learner progress, assessment results, completion records, and feedback
• Update courses and resources to reflect telecom advancements, software updates, equipment changes, and applicable safety standards
• Answer technical questions and provide individual coaching or performance remediation when needed
• Gather learner feedback and review assessment results to improve training content and delivery
• Collaborate with technical leaders and subject matter experts to validate training accuracy and align instruction with operational needs
• Conduct on-site inspections to ensure installations are completed according to Socket Fiber’s standards
• Maintain regular, reliable attendance

What We're Looking For

To be considered for this role, you'll need the following required qualifications:

• Two to five years of experience in telecommunications, network engineering, or a dedicated technical training role
• Working knowledge of fiber optic technology, installation practices, equipment, and field operations
• Ability to develop and deliver instructor-led, virtual, and hands-on technical training
• Strong public speaking, active listening, coaching, and facilitation skills
• Ability to explain complex technical concepts clearly to different audiences
• Experience using an LMS to manage training records and learner progress

What Will Help You Stand Out

Preferred Qualifications:

• Bachelor's degree in Telecommunications, Electrical Engineering, Computer Science, Information Technology, or a related field
• Experience developing digital learning content, practical assessments, and technical job aids
• Hands-on experience with fiber optic installation, fiber equipment, or field operations
• Experience evaluating training effectiveness and improving content based on results and learner feedback
• Ability to partner effectively with technical subject matter experts and operational leaders
• Knowledge of fiber safety standards and evolving fiber industry technologies

Desired Attributes

Beyond the qualifications, these attributes are what make someone a great fit for our team:

• Technical aptitude and a commitment to continuous learning
• Clear, audience-focused written and verbal communication
• Ability to engage learners and create a supportive training environment
• Organization and attention to detail
• Patience and confidence when coaching employees with different experience levels
• Collaborative approach to working with technical teams and subject matter experts
• Ability to adapt in a fast‑paced, constantly changing environment

Why Join Socket Fiber?

At Socket Fiber, we're redefining what it means to connect communities. We share a mission‑driven culture focused on bringing high-speed internet to areas that need it most. We're not just selling a service, we're providing access, opportunity, and real change. Socket Fiber offers a culture where employee strengths are highlighted and recognized.

A few of the key ways we strive to make employees feel valued include:

• Competitive pay + bonus potential or performance‑based commission
• Medical, dental, vision, life, and 401k with match
• Free coaching/counseling for employees & families
• Free fiber service (if available in your area)
• Tuition reimbursement for personal and professional growth
• Community engagement opportunities
• Culture that values results, effort, and integrity

Our Core Values

• Respect: Toward all customers, communities, property, and coworkers.
• Advocacy: In‑person, online, or by phone, we go beyond support to serve as customer advocates.
• Transparency: In our commitments, service experiences, and business relationships.
• Progress: Growth is proof of our dedication to improving lives and communities.
• Winning: Every conversation is a chance to gain a customer for life.

This role is not eligible for Visa sponsorship.

This role is not eligible for relocation.

Salary and benefits commensurate with experience.

Equal Opportunity Employer.

This employer uses E-Verify.