Customer Service Manager: Lead Distributor Relationships

Tews Company Staffing; Orlando (FL); On-site; USD 77,000 - 94,000; Full time

Job summary

Tews Company Staffing in Orlando, FL is seeking an experienced sales and customer service leader to drive day-to-day sales for an assigned territory, enhance distributor relationships, and grow revenue. This direct-hire role emphasizes team leadership, forecasting, and cross-functional collaboration to meet profitability targets and customer satisfaction.

The position offers a Monday–Friday, 8am–5pm schedule with a starting pay of $85,000, commensurate with experience.

Qualifications

• Minimum of 5-10 years of experience in customer service or sales support, with at least 3-5 years in supervisory capacity.
• Strong leadership and ability to motivate and develop a team in a fast-paced, customer-focused environment.
• Excellent verbal and written communication skills with the ability to interact professionally with dealers and internal stakeholders.
• Demonstrated ability to manage multiple priorities, deadlines, and competing demands.

Responsibilities

• Build, maintain, and expand relationships with distributors, dealer networks, and channel partners to meet revenue and margin targets.
• Lead day-to-day sales execution for an assigned territory/region; set goals, monitor performance, and drive accountability.
• Create joint business plans with key distributors; develop pipeline, manage renewal/expansion opportunities, and increase share of wallet.
• Own sales forecasting, pipeline management, and reporting; track KPIs and provide regular updates on performance and market trends.
• Partner with internal teams on pricing strategy, promotions, rebate programs, and discounting to support profitability and growth.
• Collaborate with marketing, operations, supply chain, customer service, and finance to ensure product availability, smooth order flow, and high customer satisfaction.
• Maintain deep knowledge of products, competitive landscape, and customer needs; deliver training/support to distributor reps where applicable.

Skills

Customer service

Sales support

Team leadership

Forecasting

Communication

Problem-solving

Job description

Tews Company Staffing in Orlando, FL is seeking an experienced sales and customer service leader to drive day-to-day sales for an assigned territory, enhance distributor relationships, and grow revenue. This direct-hire role emphasizes team leadership, forecasting, and cross-functional collaboration to meet profitability targets and customer satisfaction.

The position offers a Monday–Friday, 8am–5pm schedule with a starting pay of $85,000, commensurate with experience.