In-Office Operations Coordinator: Scheduling & Dispatch

Intuit, Inc.; Minneapolis (MN); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Health insurance stipend

Paid time off

Job summary

The Art of Cleaning / AOC Building Solutions in Bloomington, MN is seeking a Service Coordinator to own the daily operation and manage 40 to 50 appointments daily. You will handle reschedules, moves, or cancellations, coordinate crews, and ensure invoices go out promptly from the office.

You’ll work with Jobber to schedule, text, and invoice; the estimator handles new customers. This full-time in-office role offers a competitive base pay and benefits.

Qualifications

• 2+ years scheduling, dispatching, or coordinating field crews at a home or skilled service business.
• Daily hands-on experience in a field service platform or CRM (Jobber, Housecall Pro, ServiceTitan, Service Autopilot, or similar).
• Comfortable being the voice our customers hear when they call or text.
• Experience preparing and sending customer invoices.

Responsibilities

• Own the daily and weekly schedule: set up recurring visits, route crews, and handle reschedules and cancellations for roughly 400 residential customers and a growing commercial book.
• Answer and return customer calls, texts, and emails during business hours, keep customer records in Jobber accurate, and pass new-customer inquiries to our estimator the same day.
• Review and send the day's invoices in Jobber (about an hour a day) and check that they synced to QuickBooks.
• Confirm tomorrow's visits with crews and flag capacity problems before they become missed appointments.
• Keep the office running: supplies, crew paperwork, and the small things that fall between the owners.

Skills

Scheduling experience

Customer communication

Invoice processing

Tools

Jobber

Housecall Pro

ServiceTitan

Service Autopilot

Job description

The Art of Cleaning / AOC Building Solutions in Bloomington, MN is seeking a Service Coordinator to own the daily operation and manage 40 to 50 appointments daily. You will handle reschedules, moves, or cancellations, coordinate crews, and ensure invoices go out promptly from the office.

You’ll work with Jobber to schedule, text, and invoice; the estimator handles new customers. This full-time in-office role offers a competitive base pay and benefits.