In-Office Infusion Pharmacy Care Specialist

Soleo Health; Morrisville (NC); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Competitive Wages

401(k) with Match

Referral Bonus

Paid Time Off

Great Company Culture

Annual Merit Based Increases

No Weekends or Holidays

Paid Parental Leave

Affordable Medical, Dental, & Vision

Company Paid Disability & Basic Life

HSA & FSA (including dependent care)

Education Assistance Program

Job summary

Soleo Health is seeking a Therapy Care Specialist to support our specialty infusion pharmacy in Morrisville, NC. You will coordinate patient care across the continuum under supervision of a Pharmacist to ensure timely dispense and data capture.

Responsibilities include acting as the single point of contact for specialty patients, coordinating deliveries, maintaining insurance coverage, and documenting interactions in the system. Must be in-office and licensed as NC Pharmacy Technician.

Qualifications

• Prior experience in home infusion, compounding and/or specialty pharmacy required.
• High School Diploma or equivalent.
• Registered/Licensed Pharmacy Technician license required for the state of North Carolina in good standing.
• PTCB/NHA Certification Preferred.
• Prior experience scheduling patient refill deliveries, preferred experience with home infusion.
• Prior customer service/patient services experience.
• Basic to intermediate efficiency with Microsoft Excel, Word and Outlook.

Responsibilities

• Act as single point of contact for specialty patients and as liaison with Soleo branch personnel to coordinate timely medication dispense and delivery.
• Works under supervision of specialty pharmacist and/or branch pharmacist to capture assessment data, ascertain patients supply needs, and schedule new and refill medication deliveries.
• Run daily and weekly pharmacy reports as needed.
• Answer phones and warm transfer call to appropriate location, monitor incoming faxes, and monitor TCMC refill queues.
• Send orders to physicians for signature.
• Work with intake/reimbursement staff to maintain active patient insurance coverage and actively pursue authorizations and re-authorizations with the auth/billing staff at the branch level.
• Documentation of all patient interaction and care coordination in the designated system of record for clear and consistent communication.
• Complete therapy specific training as required.

Skills

Customer service

Patient services

Scheduling deliveries

Communication skills

Education

High School Diploma or equivalent

PTCB/NHA Certification Preferred

Tools

Microsoft Excel

Microsoft Word

Outlook

CPR+

Insight

Citus

Genesys

Paylocity

Job description

Soleo Health is seeking a Therapy Care Specialist to support our specialty infusion pharmacy in Morrisville, NC. You will coordinate patient care across the continuum under supervision of a Pharmacist to ensure timely dispense and data capture.

Responsibilities include acting as the single point of contact for specialty patients, coordinating deliveries, maintaining insurance coverage, and documenting interactions in the system. Must be in-office and licensed as NC Pharmacy Technician.