In-Office Inbound Support Specialist (Billing & Tech)

Rise Internet; Irving (TX); On-site; USD 27,552 - 34,440; Full time

Job summary

The Rise Internet Universal Customer Support Representative is an in-office, high-volume inbound role in Irving, TX. You will deliver best-in-class customer service, resolving billing, account, and basic technical issues for Rise Broadband customers.

Ideal candidates excel in fast-paced call environments, show empathy and strong communication, and take ownership to resolve concerns on the first interaction whenever possible.

Qualifications

• Experience in customer service or call center settings.
• Ability to explain charges clearly and resolve billing questions.
• Strong communication, empathy, and active listening.
• Typing speed 30 WPM or higher.

Responsibilities

• Handle a high volume of inbound customer calls professionally.
• Resolve billing questions, account updates, and basic technical issues.
• Own issues from start to finish and confirm resolutions.
• Document interactions and update customer records.
• Guide customers to the self-service tools and portal.

Skills

Customer service

Communication

Listening

Typing speed

Job description

The Rise Internet Universal Customer Support Representative is an in-office, high-volume inbound role in Irving, TX. You will deliver best-in-class customer service, resolving billing, account, and basic technical issues for Rise Broadband customers.

Ideal candidates excel in fast-paced call environments, show empathy and strong communication, and take ownership to resolve concerns on the first interaction whenever possible.