Customer Service & Broadband Specialist

Brightridge; Johnson City (TN); On-site; USD 32,000 - 46,000; Full time

Job summary

BrightRidge seeks a Customer Service representative to respond to customer needs across in-person, phone, chat, and video channels. You will promote BrightRidge Broadband and related services while delivering accurate information and timely resolution.

The role requires strong communication, problem solving, and the ability to work in a fast-paced environment with multitasking and team collaboration.

Qualifications

• High school diploma or equivalent required.
• 1 year prior experience in a Customer Service/Technical Support position preferred.
• Strong communication, problem solving, and multitasking abilities.

Responsibilities

• Assist customers face to face, over the phone, chat, and video engagement.
• Upsell broadband and other BrightRidge services to customers.
• Provide accurate information and resolve inquiries using the CIS system.

Skills

Customer Service

Verbal Communication

Written Communication

Multitasking

Problem Solving

Phone Etiquette

Teamwork

Windows 10

iOS 8

Chat & Video Engagement

Education

High school diploma

Tools

CIS system

Job description

BrightRidge seeks a Customer Service representative to respond to customer needs across in-person, phone, chat, and video channels. You will promote BrightRidge Broadband and related services while delivering accurate information and timely resolution.

The role requires strong communication, problem solving, and the ability to work in a fast-paced environment with multitasking and team collaboration.