In-Office Customer Support Tech Specialist

Wawa, Inc; United States; On-site; USD 36,000 - 46,000; Full time

Benefits offered by this job

Health benefits

ESOP (Employee Stock Ownership Plan)

401(k)

Education Assistant Program

Paid time off

Access to other benefit and wellness |

Job summary

Wawa, Inc. is hiring for Contact Center Representatives to deliver legendary customer experiences from our in-office environment.

As a CCR, you will support store teams and customers across multiple systems, roles that require strong multitasking and calm under pressure. The position emphasizes in-person collaboration, thorough training, and opportunities for professional growth within a cross-functional team.

Qualifications

• 2–3 years of call center or customer recovery experience.
• HS diploma, technical certification, or equivalent.
• Bilingual in Spanish/English is a plus.

Responsibilities

• Provide legendary customer experiences via phone and digital channels.
• Resolve issues and escalate when needed; collaborate with multiple departments.
• Maintain accurate documentation and follow compliance guidelines.

Skills

Call center experience

Customer service

Bilingual English/Spanish

Verbal communication

Written communication

Education

HS diploma

Tools

Microsoft Outlook

Microsoft Teams

Service Now CSM

Wawa rewards platform

Job description

Wawa, Inc. is hiring for Contact Center Representatives to deliver legendary customer experiences from our in-office environment.

As a CCR, you will support store teams and customers across multiple systems, roles that require strong multitasking and calm under pressure. The position emphasizes in-person collaboration, thorough training, and opportunities for professional growth within a cross-functional team.