Part-Time In-Office Contact Center Specialist

Wawa, Inc.; United States; Vor Ort; USD 23.000 - 32.000; Teilzeit

Benefits dieser Stelle

Health benefits

ESOP

401(k)

Education Assistant Program

Paid time off

Zusammenfassung

Wawa, Inc. seeks Contact Center Representatives to deliver legendary customer experiences from an in-office setting in Media, PA. Roles are 25 hours weekly across four shifts, with two first-shift blocks and a 7-day operation model. Training is provided, with cross-functional support across departments.

Candidates should be tech-savvy, detail-oriented, and able to multitask 10–15 apps. Bilingual Spanish/English is a plus, and in-office presence is required.

Qualifikationen

• 2–3 years of experience in a call center or customer recovery environment.
• HS diploma, technical certification, or equivalent experience.
• Bilingual in Spanish/English is a plus.

Aufgaben

• Provide legendary customer experiences.
• In-office work environment with cross-functional interaction across departments.
• Complete an in-office training session and use training resources to resolve issues.
• Support for multiple initiatives across Technology, Store Operations and more.
• Opportunities for professional development and potential increases in compensation.

Kenntnisse

Tech savvy

Problem analysis

Verbal and written communication

Detail oriented

Organized

Curious

Flexible hours

Weekends availability

Ausbildung

HS diploma

Technical certification

Equivalent experience

Tools

Microsoft Outlook

Microsoft Teams

Service Now CSM

Avanti

Jobbeschreibung

Wawa, Inc. seeks Contact Center Representatives to deliver legendary customer experiences from an in-office setting in Media, PA. Roles are 25 hours weekly across four shifts, with two first-shift blocks and a 7-day operation model. Training is provided, with cross-functional support across departments.

Candidates should be tech-savvy, detail-oriented, and able to multitask 10–15 apps. Bilingual Spanish/English is a plus, and in-office presence is required.