In-Office Customer Support Specialist — Growth & Equity

Steadily

Overland Park (KS)

On-site

USD 70,000 - 83,000

Full time

14 days+

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Benefits offered by this job

Stock options

3 weeks PTO

6 federal holidays

Medical, dental, vision, life, and dis

Disability insurance

HSA and FSA

401(k)

Free snacks

Team lunches

Collaborative office culture

Job summary

Steadily is hiring a Customer Support Specialist to join our Client Experience team in the Kansas City metro area. You will provide fast, accurate support to landlords, lenders, and independent agents while helping us deliver world-class insurance service.

We offer a clear path to advancement with regular raises and top-tier compensation in the Kansas City market. This in-office role is based in Overland Park, KS, with benefits including equity, time off, and comprehensive insurance options.

Qualifications

Experience in a customer-focused role with excellent communication skills.
Ability to learn new tools quickly and navigate multiple platforms.
Ability to troubleshoot issues independently until fully resolved.
Ability to manage a large workload and thrive under pressure.

Responsibilities

Respond to high volumes of calls and emails from insureds, lenders, and agents.
Handle policy servicing requests, including billing inquiries, document requests, and policy changes.
Process transactions across multiple carrier systems and maintain accurate records in Salesforce.
Manage clerical and administrative tasks related to policy servicing.