In-Office Customer Support Specialist | Flexible Schedule

MaineGuide; Portland (ME); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee assistance program

Employee discount

Flexible schedule

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Parental leave

Professional development assistance

Referral program

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

MaineGuide in Portland, ME seeks a dynamic Customer Service Representative to be the first point of contact for clients, delivering exceptional support across calls, email, and live chat. The role emphasizes organization, tech-savviness, and a passion for outstanding customer experiences.

The ideal candidate will be bilingual (English/Spanish or other languages), proficient with Microsoft Office and Google Workspace, and capable of basic bookkeeping with QuickBooks.

Qualifications

• Prior clerical or administrative experience in an office environment is preferred.
• Bilingual English/Spanish or other languages is a plus.
• Familiarity with Microsoft Office (Word, Excel) and Google Workspace (Docs, Sheets) preferred.
• Experience with QuickBooks or similar bookkeeping software advantageous.
• Front desk responsibilities and general office management experience valued.

Responsibilities

• Handle incoming calls using multi-line phone systems with professionalism and courtesy.
• Manage client communications via phone, email, and live chat, providing accurate information and troubleshooting.
• Maintain organized records using spreadsheets, Microsoft Office and Google Workspace for data entry tasks.
• Assist with office management duties such as filing, calendar management, and proofreading.
• Utilize QuickBooks for basic bookkeeping tasks and data entry.
• Support front desk activities including greeting visitors and managing appointments.
• Demonstrate strong organizational skills while handling multiple priorities and maintaining phone etiquette.

Skills

Customer service

Bilingual English/Spanish

Microsoft Office

Google Workspace

Data entry

Front desk operations

QuickBooks

Administrative support

Tools

QuickBooks

Microsoft Office

Google Workspace

Job description

MaineGuide in Portland, ME seeks a dynamic Customer Service Representative to be the first point of contact for clients, delivering exceptional support across calls, email, and live chat. The role emphasizes organization, tech-savviness, and a passion for outstanding customer experiences.

The ideal candidate will be bilingual (English/Spanish or other languages), proficient with Microsoft Office and Google Workspace, and capable of basic bookkeeping with QuickBooks.