In-Office Customer Success Manager — Real Estate Tech

Compass; Los Angeles (CA); On-site; USD 38,572 - 42,705; Full time

Benefits offered by this job

Participation in incentive programs

Paid vacation and holidays

Medical, dental and vision benefits

401(k) plan

FSAs

Commuter program

Life and disability insurance

Maven

Carrot

UrbanSitter

Employee Assistance Program

pet insurance

Job summary

Compass is seeking a Customer Success Manager in Brentwood, CA (in-office) to be the first point of contact for our agents joining our end-to-end platform. You will train users, support marketing requests, and foster strong relationships with seller and buyer clients.

The role emphasizes hands-on training, in-person collaboration, and cross-functional teamwork to drive adoption of Compass technology and services.

Qualifications

• 2-3 years of experience in customer service, training, office management, hospitality, or operations.
• Previous real estate experience is a plus.
• Experience with live or virtual training is a plus.

Responsibilities

• Manage a portfolio of high-touch customers as their day-to-day contact.
• Promote Compass technology adoption with 1:1 coaching and group training.
• Provide marketing support by creating collateral and liaising with marketing specialists.
• Collaborate with Onboarding to welcome new customers.
• Support office openings, national initiatives, and expansion/M&A activity.
• Mentor the Agent Experience Coordinators and manage escalations.

Skills

Customer service

Training

Office management

Hospitality

Operations

Tools

Zendesk

Salesforce

Confluence

Job description

Compass is seeking a Customer Success Manager in Brentwood, CA (in-office) to be the first point of contact for our agents joining our end-to-end platform. You will train users, support marketing requests, and foster strong relationships with seller and buyer clients.

The role emphasizes hands-on training, in-person collaboration, and cross-functional teamwork to drive adoption of Compass technology and services.