In-Office Healthcare Claims Call Center Specialist

Firstsource; Guaynabo (PR); On-site; USD 14,000 - 21,000; Full time

Job summary

Firstsource is seeking a medical role professional in a full-time capacity for on-site work in Guaynabo, Puerto Rico. The position involves outbound calls, meticulous documentation, and adherence to shifts to ensure coverage.

The role requires a high school diploma or GED, 1 year of call center experience, and at least six months in healthcare claims. Strong reading, basic math, and typing skills are beneficial.

Qualifications

• High School diploma or GED.
• 1 year of call center experience.
• Six months of healthcare claims experience.
• Ability to read and interpret general business correspondence, procedure manuals, and specific plan documents.
• Basic mathematical skills.
• Intermediate typing skills.

Responsibilities

• Conduct outbound calls and/or campaigns when directed.
• Thoroughly document all customer transactions in host system.
• Adhere to scheduled shifts to ensure optimal phone coverage.
• Ensure compliance to all regulatory guidelines.
• Safeguard PHI per Information Security Policies and Procedures.
• Follow safety guidelines outlined by the Illness and Injury Prevention Program.

Skills

Call Center

Healthcare claims

Typing speed

Education

High School diploma or GED

Job description

Firstsource is seeking a medical role professional in a full-time capacity for on-site work in Guaynabo, Puerto Rico. The position involves outbound calls, meticulous documentation, and adherence to shifts to ensure coverage.

The role requires a high school diploma or GED, 1 year of call center experience, and at least six months in healthcare claims. Strong reading, basic math, and typing skills are beneficial.