Part-Time Customer Service Representative

Laketran; Painesville (OH); On-site; USD 21,000 - 30,000; Part time

Job summary

Laketran in Ohio is seeking a part-time Customer Service Representative to support internal and external customers with detailed knowledge of our programs and services. The role emphasizes accurate information delivery, clear communication with teammates, and prompt handling of ride orders and inquiries.

Responsibilities include updating scheduling systems, confirming fares and times, and processing changes while maintaining attendance and availability for evenings and weekends as required by

Qualifications

• 2+ years of customer service or call center experience.
• Scheduling experience strongly preferred.
• Proficiency in Microsoft Office and Outlook; experience with database management and record keeping.

Responsibilities

• Provide timely and accurate information on ride orders and travel knowledge requests.
• Inform customers of fares, dates, times, delays and other needed information.
• Enter customer and trip information into scheduling systems.
• Assign trip times or notify customers when unavailable.
• Process orders, changes, cancellations, complaints and commendations per policy.
• Provide feedback on service failures or customer concerns.

Skills

Customer service

Microsoft Office

Outlook

Scheduling software

Education

High School Diploma or GED

Tools

Scheduling software

Job description

*This is for a part-time position. The schedule will consist of 23 hours per week: three weekday 5-hour shifts and one weekend 8-hour shift. This position is union and will have shift picks every four months.

Position Summary

The Customer Service Representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provides timely and accurate information to incoming customer ride order status and travel knowledge requests.
• Informs and confirms customers of fares, date, time, anticipated delays and any additional information needed by the customer.
• Collects all pertinent customer information. Enters customer information and detailed trip information into the computer using appropriate scheduling procedures for type of trip.
• Assigns a trip time for the customer or notifies the customer that the time is not available.
• Processes customer orders/changes/cancellations/complaints/commendations according to established department policies and procedures.
• Provides timely feedback to the company regarding service failures or customer concerns.
• Prompt, regular, reliable attendance is required.
• Availability to work evenings and weekends.

Education and Experience

• High School Diploma or GED
• 2 + years of customer service/and or call center experience required
• Scheduling experience strongly preferred
• Proficiency in Microsoft Office and Outlook and experience with database management and record keeping

Core Competencies

• Customer/client focus, problem solving/analysis, time management, multi-tasking, communication proficiency, teamwork orientation, technical capacity

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Laketran does not discriminate against any person on the grounds of race, color, age, religion, sex, national origin, physical or mental disability, ancestry, military status, genetic information, or any other status protected by law.