In-Office Customer Service & Admin Assistant

Ascot Group; Ridgeland (MS); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401(k) plan

Job summary

Ascot Group is seeking a Customer Service Assistant to support our customer service phone line and perform essential administrative duties in the office. Responsibilities include answering calls, locating claim information in Ascot programs, and directing callers to the appropriate adjuster or department.

The role also involves sorting mail, assisting the mailroom, and organizing incoming checks for processing to support daily operations and team efficiency. In-office position.

Qualifications

• 1–3 years of related work experience.
• Associates Degree preferred; High School Diploma required.
• Experience in the insurance industry is a plus.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite applications.

Responsibilities

• Answer the Worker’s Compensation Customer Service number and triage calls as appropriate.
• Look up claim numbers and adjusters in Ascot programs and route calls accordingly.
• Sort Worker’s Compensation mail and assign mail to the correct adjuster.
• Support the office manager and the mailroom as needed.
• Sort incoming Worker’s Compensation checks for processing.
• Demonstrate The Ascot Way in daily interactions and teamwork.

Skills

Customer service

Microsoft Office

Teamwork

Time management

Attention to detail

Education

Associates Degree preferred; High School Diploma required

Tools

Microsoft Office Suite

Job description

Ascot Group is seeking a Customer Service Assistant to support our customer service phone line and perform essential administrative duties in the office. Responsibilities include answering calls, locating claim information in Ascot programs, and directing callers to the appropriate adjuster or department.

The role also involves sorting mail, assisting the mailroom, and organizing incoming checks for processing to support daily operations and team efficiency. In-office position.